Complaints Manager

Michael Page have registered a new exciting Permanent Complaints Manager Position in Leeds to work for a reputable and progressive Law Firm.

This would be an exceptional opportunity for someone experienced within complaints or customer services an individual looking to start a business that are experts in their market have an excellent reputation and invest in all their employees offering an fantastic progression plan!

Client Details

Michael Page have registered a new exciting Permanent Complaints Manager Position in Leeds to work for a reputable and progressive Law Firm.

This would be an exceptional opportunity for someone experienced within complaints or customer services an individual looking to start a business that are experts in their market have an excellent reputation and invest in all their employees offering an fantastic progression plan!

Description

As a Complaints Handler you will be central point of contact and investigating any complaints coming into the business you will log each case be corresponding with the customer throughout and handle effectively to avoid escalation.

You will be corresponding with customers over letter, phone and email supporting with tracking data and providing analysis of complaints looking at ways to improve service and procedures.

If you are an excellent problem solver and passionate about helping and supporting customers we would love to hear from you!

Profile

Previous complaints and customer service experience

Excellent written and verbal skills

Strong communication skills and able to build good working relationships

Resilient and a positive can do attitude

Passionate about delivering the best level of customer service

An excellent team player

Job Offer

Salary of £28000+ reputable legal firm in Leeds City Centre+ full training provided+ excellent progression and development+ no shift patterns or weekends+ good benefits package+ superb offices and facilities+ fabulous team and culture+ immediate interview