Senior Project & Operations Manager

At Live & Breathe, we blend creativity and commerce to craft powerful brand experiences that give our clients a competitive edge. A great idea is only great if it makes someone act: notice it, trust it, buy it, share it and stay with it. That’s why we work in the spaces between brand emotions and commerce outcomes. It’s a pressure point most agencies avoid. For us, it’s where the energy is.

As a full-service creative agency, we specialise in delivering standout campaigns across brand activation, shopper, retail, and digital, helping brands connect with audiences in meaningful ways.

For over 35 years, we’ve stayed independent – giving us the agility to move fast and act with intent. Our 75-strong team work to deliver experiences that land in today’s complex world of commerce.

You’ll be part of a collaborative, fast-paced team that values bold thinking and celebrates creativity. We offer a supportive environment where ideas thrive, personal growth is encouraged, and every day presents new opportunities to exceed expectations—for our clients and each other.

Our Values:

Ambitious

We set the bar high – for the work, for each other, and for where we’re heading.

Tenacious

We dig in. We keep going. We don’t fold at the first no.

Curious

We ask questions, explore around the edges and stay open to what’s next.

Conscientious

We care – about the craft, the outcome and the people around us.

As Senior Project and Operations Manager at Live & Breathe, you are responsible for the successful delivery of multiple, concurrent creative projects while strengthening operational efficiency across the agency. You lead and inspire project teams, embed best-practice project management, and work closely with stakeholders to ensure campaigns are delivered on time, on brief, and on budget. The role balances creative collaboration with commercial and organisational priorities, driving both client satisfaction and continuous improvement in how the agency operates. 

Primary Responsibilities:

Project Leadership:

• Oversee all aspects of project planning and execution, including setting deadlines, assigning responsibilities, and monitoring progress. 
• Champion the project management system within the business. 
• Liaise with external suppliers including printers and resolve any issues in a timely manner.
• A good understanding of Artwork processes, Adobe suite and delivery for print is crucial

Team Coordination & Management:

• X 3 direct reports
• Lead and inspire project teams, facilitating collaboration and effective communication across multiple clients. 
• Work closely with the traffic manager to prioritise workloads and ensure clear communication. 

Interdepartmental Collaboration:

• Collaborate with department leads to ensure smooth workflows across departments. 
• Foster a collaborative environment that promotes knowledge sharing and best practices. 

Project Communication:

• Maintain clear and continuous communication with all stakeholders, providing updates and ensuring client satisfaction.  

Risk Management:

• Identify potential risks and develop strategies to mitigate them.  

Resource Allocation:

• Ensure optimal allocation and utilisation of resources, including personnel, technology, and budgets.  

Continuous Improvement:

• Seek opportunities to improve project management processes and outcomes 

Secondary Responsibilities:

Process Ownership:

• Own and document all processes within the Client Services department. 
• Ensure clear communication of processes to all team members. 
• Regularly review and update processes to enhance efficiency and effectiveness. 

Skills:

• Lead end to end project planning, delivery, and deadlines
• Manage and motivate a small team of direct reports
• Coordinate work across teams, clients, and departments
• Communicate clearly with stakeholders and clients
• Prioritise resources and workloads effectively
• Identify and mitigate project risks early
• Champion project management systems and processes
• Drive continuous improvement in delivery and outcomes
• Experience in AI-driven automation tools within a creative agency environment would be advantageous

Additional details

• Proven experience in a senior project or operations management role within a creative agency, or fast-paced multi-client environment.
• Demonstrated people management experience, including leading and developing direct reports and coordinating cross-functional teams.
• Strong track record of delivering complex projects on time and on budget, with clear evidence of internal stakeholder and external client management.