Director of eCommerce

Who are IDHL?

At IDHL, we’re more than a digital agency, we’re a strategic partner to ambitious brands, helping them accelerate growth in the digital economy.

Our expertise is delivered through three core divisions: Performance, Web & eCommerce, and Intelligence – all working closely together to create impact across channels.

We’re also home to Fostr, a Shopify Plus agency for luxury and lifestyle brands, and The MTM Agency, specialists in integrated marketing and audience engagement.

What connects it all is our focus on outcomes, not just outputs. We back each other, take pride in what we do, and make sure the way we work works for everyone.

Role purpose

The Director of eCommerce is the senior Shopify authority within the Web Division, responsible for how Shopify is delivered, scaled and evolved across the group.

Pragmatic, delivery‑focused and commercially aware, they are a strong communicator who can influence and align teams, build trust quickly with clients and internal stakeholders, and remain curious and proactive about platform evolution.

The role ensures Shopify solutions are architected and delivered to a consistently high standard, translating platform capability into clear, practical advantage for clients. Working closely with Client Services, PM, UX and Engineering, this role bridges platform expertise and execution to drive long‑term client success.

Key responsibilities

Shopify Delivery & Standards

• Own the quality, scalability and consistency of Shopify and Shopify Plus delivery across the group

• Define and maintain best practice standards, architecture patterns and implementation approaches

• Provide senior oversight on key Shopify decisions, ensuring solutions balance speed, cost and long-term value

• Support delivery teams in making confident, well-informed platform decisions

Platform & Ecosystem Leadership

• Maintain deep expertise in the Shopify platform and wider ecosystem

• Translate platform developments and opportunities into clear actions for clients and internal teams

• Ensure Shopify capability is actively leveraged to improve client performance and future readiness

• Build and maintain a strong relationship with Shopify

Client Strategy & Support

• Support Client Services and Account teams in shaping ecommerce strategy and roadmaps

• Act as a senior advisor in key client conversations, bringing credibility and clarity to Shopify decision making

• Ensure Shopify roadmaps are practical, phased and commercially aligned

Cross‑Team enablement

• Partner with Client Services, PM, UX and Engineering to ensure aligned thinking and high-quality execution

• Provide clear direction that reduces ambiguity and improves consistency across Shopify work

• Support new business scoping with delivery-safe input on feasibility and solution design

Capability & Team Leadership

• Line manage and develop the Shopify Solutions Consultant team

• Set clear standards for how Shopify expertise is applied across clients and projects

• Ensure insights from client work are fed back into standards, roadmaps and continuous improvement

• Build confidence and capability across delivery and UX teams

What success looks like

• Shopify solutions that perform, scale and stand the test of time

• Clients view IDHL as a long-term ecommerce partner, not just an implementation provider

• Strong client advocacy, retention and high-quality case studies

• Delivery teams operate with confidence, clarity and consistency

• Shopify capability is actively used to drive client advantage

Skills & experience

• Strong experience delivering Shopify and Shopify Plus solutions

• Ability to translate platform capability into clear client strategy

• Experience working in cross-functional agency environments

• Confident engaging with senior stakeholders as a trusted advisor