Practice Manager

The key responsibilities are as follows - Management of the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities. Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times. Overseeing the administrative elements of QOF and GPOP, liaising with GPs, nursing staff and administrators. Implementing systems to ensure compliance with CQC regulations and standards. Acting as the lead for recruitment including pre-employment checks and DBS. Evaluating, organising and overseeing the staff induction programme. Implementing and embedding an effective staff appraisal process. Implementing and embedding effective practice and staff development plans, whilst maintaining a robust training record. Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues. Promote awareness of and adherence to Safeguarding policies for Adults and Children. Actively encouraging and promoting the use of patient online services. Updating and acting as the focal point for the patient communication & engagement including practice website and social media sites. Liaison and support of our volunteer Practice Health Champions. Guiding staff and developing searches and audits on the clinical system. Guiding the team to reach QOF targets (supported by the nursing and administrative leads) Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level. Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required Experience of working with patients in General Practice is essential. Knowledge of SystmOne (clinical system) would be an advantage but is not essential. A passion for customer service and a focus on the patient at the heart of everything we do is key.