Practice Manager

Practice Manager Salary: £32,000 to £40,000 (4 days) depending on experience Location: on-site Leeds LS8 2AL (on-site parking) Hours: 4 days per week (flexible days, Monday essential) Who we are Serving the Leeds community for over 30 years, Good Health Centre is a well-established multidisciplinary musculoskeletal clinic, known for delivering high-quality, patient-centred care. Our team of 25+ practitioners covers osteopathy, physiotherapy, acupuncture, and complementary therapies, providing an integrated approach to treatment. Part of Kinetico Health, a growing UK group of private clinics, this is an exciting time to join. You’ll have real ownership of the clinic, supported by a central team across operations, HR, marketing, and strategy. The role We are looking for a hands-on, commercially aware Practice Manager to lead day-to-day operations and drive overall clinic performance. Working closely with the Clinical Director and central teams, you will ensure the clinic runs efficiently, delivers an excellent patient experience, and continues to grow in a sustainable way. Key responsibilities Day-to-day operations and team leadershipOversee daily clinic operations, ensuring smooth scheduling, patient flow, and service deliveryIdentify and implement improvements to systems and processesManage, support, and develop reception and admin staffSupport practitioner onboarding and coordination with the Clinical DirectorAct as the main point of contact for operational and diary-related issuesBuild a positive, accountable, high-performing team culturePatient experience and retentionMaintain high standards across the full patient journeyMonitor enquiries, conversion, feedback, and complaints, resolving issues promptlySupport a welcoming, professional clinic environmentTrack retention and rebooking, working with practitioners to improve outcomesOversee follow-ups and recall campaigns to re-engage patientsPerformance and commercial oversightTrack clinic performance and report regularly to managementMonitor KPIs and identify opportunities for improvementSupport local growth initiatives and maximise clinic capacityWork closely with the Clinical Director to align operational and clinical prioritiesCollaborate with central teams across operations, HR, marketing, and financeOversee key metrics including revenue, utilisation, and staffing efficiencySupport budgeting, stock control, and general financial oversight Governance and facilities Ensure compliance with regulatory, health & safety, and data protection standardsMaintain clinic policies, procedures, and risk management processesCoordinate facilities, maintenance, suppliers, and contractors What we’re looking for Experience in a Practice Manager or similar operational leadership roleIdeally from healthcare or a service-led environmentStrong organisational and problem-solving skillsProven experience managing and developing teamsCommercial awareness with confidence using KPIs and performance dataExcellent communication and interpersonal skillsHands-on, proactive approach with strong ownershipHigh attention to detail and commitment to quality What we offer A key leadership role in a well-established, respected clinicSupport from a growing healthcare groupA collaborative environment with experienced cliniciansOpportunities for development as the business scalesThe chance to make a real impact on performance, culture, and patient experience Finally If you enjoy taking ownership, improving operations, and leading a high-performing team, this is a great opportunity to make a real impact. Please apply with your latest CV.

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