Guest Services Host - Trinity Leeds

Job Title: Guest Services HostRate of Pay: £13.45 per hourContract: Permanent, Part Time Weekly Contractual Hours: 30hrs - Rolling 4 week rotationLocation: Trinity Leeds, Albion Street, Leeds, West Yorkshire, England, LS1 5AT

Join our team at Trinity Leeds Shopping Centre as a Guest Services Host in the Guest Lounge, where you will play a key role in delivering exceptional service every day. With shifts available from 08:30 to 20:00, you will have the opportunity to provide efficient and effective support to our clients and guests, consistently aiming to exceed their needs and requirements whenever possible. In this role, you will take ownership of all enquiries at the reception and guest lounge area, using strong questioning and listening skills to identify guest needs and offer appropriate solutions. Building strong relationships with colleagues is essential, supporting our “one team approach” to customer service and contributing to the achievement of our business objectives. You will be responsible for responding to emails professionally and promptly, while also maintaining the appearance and housekeeping standards of the Guest Services Lounge. A professional, courteous manner and polished personal presentation are required at all times, in line with our appearance guidelines. Additional responsibilities include answering telephone queries clearly and professionally, managing Trinity Leeds Gift Card sales, and overseeing lost property. By assisting the management team with administrative tasks and offering help as required, you will play an important part in upholding our high work standards. Staying vigilant is crucial—reporting any suspicious activity to the Control Room and supporting Fire Emergency situations as instructed. You will also follow the correct procedures for forwarding customer complaints to the Client and uphold the Trinity Leeds and Landsec Values to contribute to our vision. As part of the guest services team, you will regularly support centre events, including summer and winter activations such as craft clubs, Sip sessions, Artisan Markets, and more.

What we are looking for

We are looking for someone who is motivated and genuinely enthusiastic about learning and developing, with the ability to work effectively as part of a team and strong communication skills. Candidates must have a minimum of two years' experience in retail or a similar background, along with excellent customer service abilities, strong communication skills, and the capability to solve problems efficiently. The ideal candidate will demonstrate confident, positive, and professional personal characteristics, and must be passionate about guest service. They should be able to work both as part of a team and on their own initiative, possess excellent communication skills, and maintain a professional attitude toward flexible working hours. Additionally, they must be able to deal with challenging and difficult situations with professionalism and resilience.