Interface Designer (Content and Engagement)

We are recruiting for an Interaction Designer (Content and Engagement) to work in the Content and Engagement team within our Cyber Operations function .

The Content and Engagement team have responsibility for delivering awareness campaigns about cyber security policies and principles within NHS England. We also support an increase in the understanding and adoption of services and tools across the wider health and care sector with the aim of evolving our collective cyber resilience.

Our work spans national, regional and local organisations, interacting with key functions including: communication and engagement, emergency response, information governance, technology and infrastructure, and clinical teams.

The purpose of Cyber Operations is to support safe care and build public trust through the widespread application of cyber security technologies, processes and behaviours. This supports the Transformation Directorate’s goal of delivering the best care and outcomes for the NHS.

The Cyber Operations Sub-directorate Consists Of 4 Operational Areas

• Cyber Security Operations Unit (CSOU) – CSOC & SIO
• Cyber Delivery Unit (CDU).
• Cyber Improvement Programme.
• Chief Information Security Office Function (CISO)

About The Role

• Manage the proactive and reactive information and engagement needs to deliver strategic impact – including corporate initiatives, high-quality, user-centred content aligned to major programme priorities, and tracking the performance with key metrics.
• Oversee processes (including editorial processes) and ensure timely delivery under changing requirements and budget constraints.
• Support cyber incident response through sensitive stakeholder engagement, both internal and external to the organisation.
• Use evidence, research and prototyping to inform decisions and visualise service or policy changes – distilling complex data and information into simple and engaging formats.
• Use appropriate tools and methods to ensure content is engaging and performing to meet team’s objectives.
• Communicate complex concepts clearly, applying accessibility, content standards and legal considerations.

NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS.

Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms — enabling us to design and deliver high-quality NHS services.

In March 2025, the Government announced that NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department.

If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

For further details / informal visits contact: Name: Shavaun Glen Job title: Lead Content Manager Email address: ***email_hidden***