Senior Account Manager

IMA is a creative agency that builds brands people want to be part of. We’re looking for a confident and collaborative Senior Account Manager to join our IMA team and help deliver smart, effective campaigns for some of the world’s biggest retail and consumer brands.

If you’re a natural relationship builder who is ready to start exhibiting Account Director attributes and has a passion for making great work happen, we want to hear from you.

What you’ll get from us

• A chance to develop your career within an award-winning, people-first creative agency.

• A values-led culture where your contribution is recognised and supported.

• Ownership of client financial health and the chance to drive new proposals and development plans.

• The opportunity to lead projects across high-profile campaigns and mentor junior team members.

• A people-first environment where we challenge, grow, and deliver together.

The role

As a Senior Account Manager, you’ll oversee day-to-day communication between clients and IMA, ensuring consistently high client experience levels are achieved in balance with commercial success. Reporting to an Account Director, you will direct client accounts, handle senior conversations, and actively contribute to growth. With a proactive mindset and strong commercial awareness, you’ll build trust across internal teams, mentor junior members, and help keep projects moving with energy and precision.

What you’ll be doing

• You will develop strong and trusting relationships with senior clients and suppliers and IMA to achieve consistent quality standards.

• You will establish clear and consistent communication channels across the client and agency to promote a collaborative work ethic.

• You will apply strong negotiation skills where necessary to achieve positive outcomes for all parties.

• You will understand client objectives and challenges while developing market insight to support the planning and creative process.

• You will be responsible for the successful interpretation of client briefs into great creative and successfully present the output for senior sign off.

• You will obtain full knowledge of the financial health of each client to ensure commercial targets are tracked and achieved.

• You will mentor junior members of the Client Services team and set appropriate workloads in support of specific projects.

What we’re looking for  

• You have sound agency work experience in line with the requirements of this role.

• You possess experience in managing corporate clients and delivering high profile campaigns.

• You have strategic experience from either the client side or on previous accounts.

• You are a competent and experienced marketer with excellent communication skills.

• You possess strong organisational and time management skills with meticulous attention to detail.

Our values at IMA
We’re curious. We challenge. We commit.
These principles shape how we work — with each other, with clients, and with the world.

Apply now
We welcome applications from people of all backgrounds, perspectives, and experiences. If this Senior Account Manager role sounds like a fit, we’d love to hear from you.