Senior Customer Success Manager

Senior Customer Success Manager - KBB & Home Improvement Sector

Leeds (Office Based) | Circa £40,000 + Bonus

We are partnering with an ambitious and fast-growing technology business that specialises in CRM solutions for the KBB and Home-Improvement industries. Their platform helps showrooms streamline the sales process, improve customer journeys and ultimately drive more sales.

Due to continued growth, they are now looking to appoint a Senior Customer Success Manager to manage and develop key accounts across their customer base.

This is a fantastic opportunity for someone who understands the showroom environment and enjoys working closely with business owners, managers and designers to help them get the most out of a technology platform.

The Role

As Senior Customer Success Manager, you will be responsible for managing relationships with key customers across the KBB and Home-Improvement markets. Acting as the primary point of contact, you will work directly with showroom stakeholders to ensure the CRM platform is fully embraced and utilised to maximise performance and sales.

Key responsibilities will include:

• Managing and developing key customer accounts within the KBB and Home-Improvement sectors
• Building strong relationships with showroom owners, managers and designers
• Delivering onboarding, training and ongoing support to ensure successful platform adoption
• Proactively identifying opportunities to improve usage, retention and long-term customer success
• Acting as a trusted partner to customers, helping them optimise their sales processes

The Person

We are keen to speak with individuals who understand the route to market into showrooms and are comfortable managing key stakeholders within these businesses.

You may currently work in:

• Customer Success
• Account Management
• CRM or SaaS environments
• Sales roles dealing with KBB or Home-Improvement showrooms

Ideal experience includes:

• Experience managing key accounts and stakeholder relationships
• Strong understanding of the KBB or Home-Improvement sales environment
• Confidence delivering onboarding, training or product demonstrations
• A proactive, customer-first mindset with excellent relationship-building skills

What's on Offer

• Basic salary circa £40,000
• Bonus opportunities
• Opportunity to work with a growing, innovative business
• A collaborative team environment where your input matters
• Long-term career development as the company continues to scale

If you have experience working with showrooms in the KBB or Home-Improvement sectors and enjoy helping customers succeed, we'd love to hear from you.

Apply today with your CV to be considered for this opportunity.

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