PFI Facilities Manager
Maintain high levels of customer satisfaction, measured via surveys and stakeholder feedback
Manage services within agreed budgets, supporting the Contract Manager as required
Ensure productivity of cleaning teams in line with BICS guidance and achieve strong audit outcomes
Deliver small works on time and within budget
Take ownership of grounds maintenance performance through audits and effective team management
Develop and embed effective processes and procedures to support service excellence
Demonstrate a strong commitment to behavioural safety and an accident-free culture
Participate in an on-call rota, with availability to attend site as required
Key responsibilities Provide direct line management to on-site caretaking, cleaning, and grounds teams
Ensure safe systems of work are implemented and maintained across all sites
Manage rotas, absence, return-to-work interviews, and disciplinary processes
Carry out regular recorded site audits and performance monitoring
Develop training materials and workshops, ensuring staff receive appropriate training and annual reviews
Review equipment and working methods, recommending improvements to productivity and performance
Produce business cases for capital purchases or service delivery improvements
Attend regular FM meetings and ensure agreed actions are closed within timescales
Meet regularly with senior stakeholders to review performance and resolve issues
Manage the small works process across allocated sites
Ensure all compliance, safeguarding, and clearance requirements are met
Build effective working relationships with colleagues, clients, and external partners
Support continuous improvement initiatives alongside compliance and contract teams
Provide cover for other Service Delivery Managers and deputise for senior contract staff as required
Key Requirements Proven experience delivering Total FM services (hard and soft)
Comfortable managing site teams and external service providers
Exposure to PFI or structured FM contracts is desirable but not essential
Strong compliance and health & safety awareness
Confident communicator with a professional, approachable manner
IT literate (email, reporting, compliance documentation)
Organised and able to manage multiple sites effectively
What's on offer Salary of £40,000 - £45,000 per annum
Mileage paid at 45p per mile
Monday to Friday, 37.5 hours per week
Role covering local sites This role involves working within educational environments. Appointment will be subject to a satisfactory Enhanced DBS check. Apply today or email (url removed) for further details
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