Customer Success Manager
- Supporting with the on-boarding of new B2B customers post sales, ensuring customers are all set for contract go live dates
- Develop strong working relationships with new and existing customers, focused on delivery strong commercial outcomes
- Identify opportunities to cross sell & up sell other services, revenue streams and products that are in the best interests of customers
- Undertake account reviews with customers to understand future plans, service level performance and identify opportunities to offer additional support to customers
- Provide a world class service to customers at all times
- Use customer feedback to identify opportunities to improve process and procedures across the business, resulting in better customer outcomes
- Support sales teams during the tender process to best demonstrate how we can onboard, support and serve customers
- Work with key internal stakeholders to deliver better outcomes for customers
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