Business Administrator (Level 3) Apprenticeship Care Navigator

Summary

You’ll support admin in a busy GP practice, handling patient enquiries, appointments and records. You’ll learn care navigation, clinical systems and wider business admin tasks while developing communication, organisation and problem‑solving skills through a Level 3 apprenticeship.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm, 8.00am - 4.00pm or 9.00am - 5.00pm

37 hours 30 minutes a week

Start date

Monday 18 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We envisage that this role will be predominantly based in our Care Navigator Team. The first 6 months will focus on learning the Care Navigator role, and once fully competent in this role, the postholder will begin learning other administrative skills.

To provide an excellent service to patients telephoning the Care Navigator Team or face-to-face at the reception desk.

All encounters should be handled in a caring and efficient manner, ensuring customer queries are resolved and care navigation patients where possible, to appropriate services.

This position has direct contact with our clinical team with an emphasis on clear, concise, and accurate communication.

The post-holder is expected to comply with the employment policies and procedures, with due regard to clinical and information governance policies and procedures, and any other policies and procedures necessary for the safe and effective discharge of the duties contained within this document.

This job description is subject to a flexibility clause and may change according to business requirements.

Duties will include:

• Effectively handle all queries that come into the Care Navigation team by telephone or face-to-face at the front desk
• Book, cancel, or rearrange any appointments on our clinical system and on the Primary Care Network System
• Signposting to other healthcare services such as Pharmacy, A&E, Minor Injuries, sexual health clinic, and out of hours
• Ensuring information on the patient record is accurate and up to date, and reporting any inaccuracies to your line manager
• Opening and locking the practice premises alongside your colleague
• Ensuring the reception area is clean and tidy, and that leaflets and specimen pots are stocked up
• Taking payment for private documents and providing receipts
• Process task requests from clinicians on the clinical system
• Process requests from external providers and effectively relay information to patients in a timely manner
• Liaise with GPs and other practice staff via the clinical system, telephone, and face-to-face
• Inform patients of test results and follow-up appointments
• Admin duties - scanning, recalls, tasks, online consultations, prescriptions, registrations, out of hours report processing, coding diagnosis/procedures/results on clinical system, copying medical records, processing practice emails, medical report processing, daily post, and other ad hoc admin as needed
• Attend and positively contribute to team meetings
• Fully comply with all company Health and Safety requirements
• Support a service where we want patients to feel that they are being treated fairly, with respect and compassion
• Obtain and supply documents as requested by the patient, GP, or Manager in a timely manner when required
• Must maintain high levels of confidentiality

Where you'll work

MANOR HOUSE
23 ROBIN LANE
PUDSEY
LS28 7BR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BRADFORD COLLEGE

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• 1 College day per month
• All work uploaded to online portal
• Assessor to visit workplace every 6 weeks

More training information

• An apprenticeship includes regular training with a college or other training organisation
• At least 20% of your working hours will be spent training or studying

Requirements

Desirable qualifications

GCSE in:

GCSE or equivalent English & Maths (grade Grade 9-4/A*-C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Good spelling and Grammar

Other requirements

• Disclosure and Barring Service (DBS) check will be done
• Working pattern to be agreed on appointment
• Must be comfortable talking to people