Customer Service Apprenticeship Level 2 - 1st Locate

Summary

First Locate has been in business as a leading debt management business for over two decades. Our mission is simple: “Helping our clients’ efficiently manage their customers by providing high quality investigative and debt recovery specialists who deliver innovative and market-leading services.

Wage

£14,560 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm or 8.00am - 4.00pm.

35 hours a week

Start date

Tuesday 5 May 2026

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Provide day-to-day administrative support to the Strategy & Oversight team
• Prepare documents, reports, and supporting materials for portfolio performance reviews
• Support the tracking of actions and outcomes from performance oversight meetings
• Organise data and information required for deep-dive performance analysis
• Assist with maintaining testing logs and documentation relating to strategy optimisation initiatives
• Assist in gathering and organising data used for portfolio performance reviews
• Support the preparation of insights related to operational performance trends
• Provide support during analytical deep dives by preparing data sets and summaries
• Understanding customer needs and expectations to support effective engagement and outcomes
• Effective communication techniques when interacting with customers and internal teams
• Handling customer complaints and queries professionally and efficiently
• Using customer service systems and operational technology to manage interactions and record outcomes
• Maintaining a positive customer service experience while supporting business objectives

Where you'll work

Apson House, Colton Mill, Bullerthorpe Lane Leeds West Yorkshire
LS15 9JN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUNIPER TRAINING LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Level 3 Business Administrator Apprenticeship Standard
• English and maths functional skills training if necessary
• Dedicated Juniper skills coach for on the job training

Requirements

Essential qualifications

GCSE in:

maths & English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Initiative
• Confident Telephone Manner
• Positive and self-motivated