Service Delivery Manager

Pinnacle Group is looking for an experienced Service Delivery Manager within an educational setting to join our Total FM Division to act as the single point of contact to a portfolio of 6 nominated primary schools across the Leeds & Kirklees area. You will take ownership of all the core issues and provide timely responses and solutions in line with agreed service standards.

Our Total Facilities Management team delivers integrated asset management and maintenance services across education, leisure, corporate, health and residential sectors. We focus on keeping facilities running smoothly, safely, and efficiently – helping our clients create spaces that work for everyone.

You will also provide leadership to superintendents, grounds manager and operatives as well as the school cleaning teams. This is a highly visible leadership role ensuring that the standard of service delivered is in accordance with standards set out by Facilities Management and meets the requirements of each school.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values-driven culture that has remained consistent for thirty years, living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up toour values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities will include:

• Oversee day-to-day service delivery, ensuring adherence to KPIs and SLAs.
• Management of recruitment, CRB clearance, rotas, non-attendance, return to work interviews, disciplinary & grievance issues management via HR.
• Meet with Head Teachers at least fortnightly.
• Attend all school FM Meetings, ensuring actions are closed within the agreed timescale.
• Develop training documentation and workshops, and ensure all staff receive appropriate training and development, including a documented annual review.
• Ensure adherence to health and safety standards (COSHH, risk assessments).
• Frequent recorded monitoring/audit of sites to review standards and performance
• Manage budgets, monitor operational costs, and optimise resource allocation to achieve efficiency.
• Deputies for the Contract Manager as directed, during sickness and holiday
• Drive operational performance through effective resource planning, KPI monitoring, and issue resolution.
• Support team managers in creating a positive, inclusive, and high-performing culture.
• Drive compliance with health and safety standards and contractual obligations.
• Assist with budget monitoring and cost control.
• Lead or support operational projects, ensuring timely delivery and alignment with strategic objectives.

Key requirements will include:

• Driver's licence with own transport* Essentialwith business mileage paid
• Proven experience in service management, preferably within facilities cleaning
• Strong team management skills and the ability to lead in a fast-paced environment.
• You will ensure that all deliverables meet business goals, timelines, budgets, and stakeholder expectations.
• Proficiency in MS Office and specialised database systems (e.g., CAFM/CRM)
• Form part of the on-call rota with availability 24/7 to attend the site as necessary.
• This post is subject to an Enhanced Disclosure and Barring Service (DBS) check to meet the child safeguarding regulations, plus satisfactory references.

Our offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, depending on your role or business area. These range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .