Client Manager

What you will do

• Coordinate and delivery of client deliverables, across a cross-functional team

• Manage multiple projects and deadlines simultaneously, such as ongoing delivery deadlines, QBRs and client development objectives

• Challenge processes that don’t feel like they have client experience at the heart of them

• Take a commercial mindset to your accounts, identifying opportunities to add value, support client growth and contribute to account expansion

• Monitoring and escalating over-servicing and poor performance before it becomes critical to CX team leadership

• Finding pain points in clients and delivery, escalating these as needed

• Ensuring your own, and your team's understanding and execution of client excellence and delivery standards across the agency

• Supporting our marketing efforts with proactive sharing of client excellence and spotting opportunities to call out excellent work in case studies

• Supporting new business as needed, and helping us grow revenue across your client roster

Requirements

• You have experience working in a performance or marketing agency environment working in Account Management/Client Experience

• You’ll have proven experience working in a fast-paced agency environment across multiple clients and industries/sectors

• You’re able to build relationships quickly, both internally and with clients

• You’ve got a growth mindset and are eager to learn and challenge the norm, to help us continually improve

• Experience in cross selling

• Preferred experience working across integrated clients

• You’re keen to take ownership of projects and drive continuous improvement

• Ideally you have some experience working in a performance channel

• You have strong documentation and reporting skills, keeping projects and deliverables on track and to deadline

Diversity & Inclusion

Journey Further takes pride in creating an environment where everyone can be themselves. This starts with recruitment.

We pledge to make our roles as open as possible and to provide equal opportunities to everyone that is kind enough to give us their time. All recruitment decisions we take will be based solely on the positive skills and behaviours that applicants display and absolutely nothing else.

We do not discriminate based on any personal characteristic, we are a people first agency and we care about and celebrate individuals.

If something is important to you, it's important to us. If you have a particular need during the application process or during your time at Journey Further, please let us know.