Housekeeping Assistant

Job Description

JOB TITLE:
Housekeeping Assistant (1 x vacancy)

Hours - 30 hrs per week

Shifts - 5 days over 7, with a mix of 8am-2pm / 1pm-7pm

RESPONSIBLE TO:
Housekeeper

OVERALL OBJECTIVES:

• To assist in the housekeeping services at Westward Care to ensure that all the internal areas and laundry are of an appropriate hotel standard and reflect the vision of a high-quality care facility to customers and visitors at all times.

• To contribute to the success of events and marketing activities by ensuring that visitors and prospective customers see the internal areas maintained to the required high standard.

About The Role

MAIN DUTIES:

Delivering the Vision

• To contribute to the housekeeping service at Westward Care to ensure that customers experience a high-quality care facility.

• To carry out duties in a professional and friendly manner with minimal disruption to customers and the provision of care.

• To lead by example to ensure that all customers and employees are treated with equality, dignity, and respect and every individual feels they can challenge discrimination and harassment in employment practice and service provision.

• To contribute to an ethos of ‘right first time and on time’ for all aspects of housekeeping.

• To ensure that face-to-face enquiries are dealt with in an efficient, friendly, and professional manner.

Quality Management

• To demonstrate a sense of pride for the job they do and the organisation.

• To maintain a professional appearance in accordance with uniform standards.

• To assist in the cleanliness and general appearance of Westward Care while going about own tasks.

• To ensure health and safety of self and customers through best practice in all aspects of work and in line with Westward Care Health and Safety guidelines.

• To ensure all paperwork is completed accurately and to the required standard within agreed timeframes.

Being Part of the Team

• To work effectively with other team members to deliver housekeeping services and to contribute to the smooth operation of Westward Care.

• To contribute to the development of others through the sharing of skills, knowledge, and information to enhance the experience of the customer.

• To participate in training and development to meet mandatory requirements and identified needs.

Communication

• To adopt various methods of communication to meet customer needs and build positive relationships.

• To maintain confidentiality as appropriate.

• To participate in team meetings and individual meetings with Line Manager as required.

Customer Service

• To look for ways to improve customer service and communicate these ideas to the Housekeeper.

• To look for opportunities to delight the customer by exceeding their expectations in creative and fun ways and understanding them as individuals, e.g., individual preferences for the arrangement of their possessions, remembering birthdays, etc.

• To carry out housekeeping duties in a discreet and professional manner that minimises the intrusion into customer’s privacy.

• To lead by example in all aspects of housekeeping and to be proactive in addressing issues identified by customers, employees, and visitors to a satisfactory conclusion.

• To contribute to an ethos that anticipates customer needs and puts the customer first.

• To demonstrate an understanding that internal customers are to be treated with the same respect and understanding as external customers.

Profitability and Growth

• To be responsible for managing resources in own area to minimise waste and deliver the housekeeping service to the required high standard.

• To contribute to the management of stock levels to ensure availability without excessive stock.

• To communicate opportunities to be more efficient and effective in own role and as a team.

• To have excellent knowledge of Westward Care services and facilities and to promote these at every opportunity.

ADDITIONAL INFORMATION:

• The post holder will be expected to work when required to cover for sickness and holidays.

• You will be required to work unsocial hours, weekends, and Bank Holidays as necessary to meet the needs of the service.

• The service operates 24 hours per day, seven days per week and flexibility is essential to meet the needs of the service.

• This job description is not necessarily an exhaustive list of duties but is intended to reflect the range of duties that the post holder will perform. The job description will be regularly reviewed and may be changed in accordance with the needs of the service and organisation – in consultation with the post holder.

Level of DBS disclosure required: Enhanced

Skills Needed

About The Company

Passionate about making a difference

Here at Westward Care, we all share the same ambition – to deliver the very best care and support. It’s our aim to make a real difference, always prioritising health and happiness in everything we do. And with our on-going training and development, we’re always learning new ways of meeting the changing needs of older people.

Company Culture

Trust - Trust is built through consistent actions, honest care, and mutual respect. Across our services, delivering care with integrity will develop meaningful connections and empower us to act with confidence, knowing we’re all accountable for each other’s well-being. Without trust, we are just providing a service. With trust, it’s a relationship that transforms lives.

Kindness - Each day we will lead with small, simple acts—a smile, a kind word, a supportive action —that make a big impact. Kindness builds trust, comfort, and belonging. It creates an atmosphere where everyone feels valued, seen and cared for. We believe every interaction is an opportunity to turn ordinary moments into extraordinary ones, filling our communities with love, warmth, and genuine care.

Respect - Respect goes beyond polite gestures. It’s about treating everyone with fairness and dignity. It’s about truly appreciating the humanity in everyone we connect with and celebrating individuality. By embracing diversity and supporting choices we will deliver compassionate care and create a community where everyone feels safe, supported, and valued.

Teamwork - We know we are stronger when united as a team to provide exceptional care and every contribution is important, no matter how big or small. By sharing responsibilities, solving challenges, and celebrating collective achievements we will foster a sense of community where everyone has a voice and a place. This will ensure that every task is tackled with care, efficiency, and an unwavering commitment to quality.

Desired Criteria

Required Criteria

• Level of DBS Disclosure : Enhanced
• To have previous experience working in a care home environment
• Previous experience in housekeeping

Closing Date Thursday 30th April, 2026