Receptionist - Front of House - Leeds

Who we are

Truly Dental is a modern and fast growing dental company opening a brand new state of th eart clinic in Leeds, England . Our mission is to provide accessible, high quality care in welcoming, patient-centered environments. With innovative clinics across Ireland and the UK, Truly is reshaping the dental experience for both patients and professionals.

Fast Facts

• 15+ practices across Ireland and the UK.
• Thousands of patients served annually, with strong growth in new registrations.
• Educational assistance programs to support staff development and continuous learning.
• New opening: Leeds clinics launched as part of Truly's expansion strategy.

Role purpose

As our Receptionist, you will be the first point of contact for patients, delivering five star front of house service in a fast paced dental hospital. You'll orchestrate patient flow across extended hours, ensuring seamless check-ins, call handling, scheduling and billing accuracy that underpin excellent clinical care and patient experience.

Key responsibilities

• Warmly greet, welcome and check in/out patients; provide clear, empathetic information at all times.
• Manage multiline phone system and high volume inbox/queries; prioritize between in person and remote patient needs.
• Schedule, reschedule and confirm appointments; coordinate with clinical teams to optimize diaries.
• Prepare patient charts and documentation for dental staff; update and maintain accurate patient records.
• Generate billing statements, process payments, reconcile daily cash takings; deposit at post office as required.
• Operate clinic software (EXACT preferred; training provided) and follow data protection protocols.
• Uphold Truly's hospitality standards and contribute to a friendly, cooperative team culture.

Requirements - Skills & Competencies

Education

• Secondary education required; vocational/admin qualifications an advantage.

Experience

• 1-2+ years in front of house or reception roles; dental or hospital reception experience strongly preferred.
• Proven success in high volume, customer facing environments.

Knowledge & Skills

• Multiline phone handling, appointment scheduling, billing, and cash reconciliation.
• Proficient with practice management systems; EXACT experience is a plus (training provided).
• Strong multitasking, organization and attention to detail in a busy setting.
• Excellent spoken/written English; clear, empathetic communication with diverse patients.
• Comfort working with clinicians and senior specialists; professional discretion and GDPR awareness.

Core Competencies

• Patient centric service & empathy
• Stress tolerance & prioritization in high volume
• Teamwork & cross functional coordination
• Accountability & reliability (timekeeping, cash/records)
• Learning agility (systems & process adoption)

What we offer

• Attractive terms and salary for suitable candidates; every minute of overtime paid.
• Career progression with clinical and admin support & guidance.
• A fun working environment and modern computerized dental software system.
• Training on EXACT for the right candidate.

Important details before applying

• Full time role; minimum 35 hours/week, Monday to Friday on a 5 days rotation.
• Usual shifts: 8:00-14:00 or 14:00
• Location: Leeds, England
• Start date: May (aligned with the Leeds clinic opening).