Clerical Officer

As a vital member of the Surgical Preassessment team, you’ll help keep the department running smoothly and ensure every patient has a positive and reassuring experience. You will work closely with nurses, clinicians and the wider multidisciplinary team to support safe and efficient patient care. You will also provide administrative support to the new Urgent Cancer Walkover Service, helping the team coordinate rapid assessments, manage documentation and ensure that patients on urgent pathways receive timely, wellorganised care. Your daytoday responsibilities will include processing patient documentation, updating clinical IT systems and managing clinic bookings. You’ll handle incoming calls, schedule appointments, support clinic flow and complete general administrative tasks that keep the service organised. You’ll also use spreadsheets and other tools to assist with the smooth coordination of the department. The role includes reception duties, where you’ll often be the first point of contact for patients and visitors. A welcoming manner and good communication skills will help create a positive first impression and support patients during what can be an anxious time. We’re looking for someone who is organised, confident with IT systems and able to work well under pressure. If you’re approachable, enjoy helping others and want to make a real difference in patient care, we’d love to hear from you. Supporting nurses and clinicians with daytoday admin · Processing patient documentation and updating clinical IT systems · Booking appointments, managing calls and helping clinics run on time · Handling correspondence and general office tasks · Using spreadsheets and other tools to keep things organised · Welcoming patients and visitors at reception — often the first friendly face they meet Why you should join our Team What you will bring to the role JOB PURPOSE/SUMMARY To provide a high standard of clerical/reception service to patients and the department, adhering to departmental guidelines and policies. The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system, and retrieve information as and when required. To process patient and other documentation. To be the first point of contact for patients and other visitors to the department. To provide an administrative/clerical service to the department/team. To support the delivery of a high standard of service to patients, staff and Trust departments. Qualifications - Essential Criteria - Literate / Numerate, Willing to undergo training as required - Please see the attached job description for further information about this vacancy. Qualifications - Desirable - NVQ2 in Customer Care or equivalent - Please see the attached job description for further information about this vacancy. Experience - Desirable - Admin or Clerical Experience, ECDL or equivalent, Working knowledge of patient related databases - Please see the attached job description for further information about this vacancy. Skills & behaviours - Essential - Motivated, keen to learn, Reliable, Trustworthy, Adaptable, Flexible approach to duties and working practices, Able to work on own initiative, within agreed departmental guidelines, Professional attitude - Please see the attached job description for further information about this vacancy. Other criteria (optional) eg practical skills or Additional Requirements - Good interpersonal skills Able to work on own initiative within agreed guidelines, Team Working, Effectively communicate with patients and team members - Please see the attached job description for further information about this vacancy. Please see the attached job description for further information about this vacancy. About Leeds Teaching Hospital NHS Trust Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values We’re committed to recruiting exceptional people to deliver outstanding services across Leeds Teaching Hospitals NHS Trust and helping every colleague reach their full potential. We’re looking for a compassionate, inclusive, and collaborative leader who shares our values and can build strong partnerships. We warmly invite applications from people from a variety of backgrounds and sectors, and are especially keen to hear from individuals from a minority ethnic background. We’re dedicated to creating a diverse and inclusive environment where everyone feels valued, supported, and has a true sense of belonging, as we work together to deliver the best in healthcare to the people of Leeds and beyond. Sponsorship Eligibility To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.