Platform Technical Lead - E-Care

This role sits within Technology & Platforms which is responsible for defining and maintaining the strategy and roadmap for all core technology platforms. This includes platform vision, prioritisation, and planning; financial management and investment; platform architecture design and assurance; and the definition and implementation of platform architecture standards. The function ensures platforms are robust, scalable, cost-effective, and aligned with the overall business strategy, adapting to evolving needs and driving innovation.

Technology & Platforms is split into Digital Workplace, BSS & Fixed B2B2C Wholesale, Core Engineering, Platform Engineering and Platform Innovation.

This role sits with the Core Engineering division. This division is accountable for Providing operational oversight to core engineering services, ensuring continual improvement.

Oversees and assures: The design, build and maintenance of technology used:

• by agents to interact with VMO2 customers and manage sales and service operations, including voice and chat capabilities
• for apps, digital identity management (ID) and subscription video on demand (SVOD).
• to manage customer communications and consent to process customer personal data.
• the design, build and maintenance of microservices architecture, middleware and application programming interface (API) gateways, to allow software applications to communicate to each other.
• testing across Tech & Platforms.

The Platform Technical Lead provides hands-on technical leadership to support the operational design of the platform. They own the technical integrity of the platforms, supporting projects across the lifecycle to ensure platforms are developed and delivered in line with the platform technical standards and approved designs, acting as the key day-to-day interface with partners.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone.

Our ways of working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person.

That doesn’t just mean time in the office, it could be team meetings, offsites, volunteering days, cross-functional projects, or away days - anywhere meaningful collaboration happens. What matters is making those moments purposeful, so when we come together, it really counts.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience:

• Deep technical expertise in E-Care platforms

• Proven experience providing hands on technical leadership across the delivery lifecycle

• Strong ability to assure technical designs, builds, and sizing estimates

• Demonstrable experience managing technical escalations and resolving blockers

• Experience governing run services and ensuring platform health, resilience, and lifecycle management

• Strong stakeholder and vendor engagement skills

The other stuff we are looking for

In order to be considered, you must have the following experience:

• Deep technical expertise in E-Care platforms

• Proven experience providing hands on technical leadership across the delivery lifecycle

• Strong ability to assure technical designs, builds, and sizing estimates

• Demonstrable experience managing technical escalations and resolving blockers

• Experience governing run services and ensuring platform health, resilience, and lifecycle management

• Strong stakeholder and vendor engagement skills

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a screening call woth our with one of our inhouse recruitment team followed by 2-3 rounds of interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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