Travel Centre Advisor £29,677 per annum (pro rata) - Grade 2
Leeds / Hybrid
Part time – 16.25 hours per week
Closing date: Sunday 19 April 2026 at 11:55pm
Please note that the Combined Authority will consider requests for part-time working and/or job share. We currently have a vacancy for a Travel Centre Advisor to join our Huddersfield & Halifax Team.
As part of the continued commitment to enhancing customer experience, both Huddersfield and Halifax Travel Centre, offer a modern and welcoming environment for both our staff and visitors. We are proud to be a key part of a network of six travel centres across West Yorkshire, providing essential services to thousands of people every day.
We are looking for a motivated and customer-focused individual to join our team as a Travel Centre Advisor. This is a hands-on, fast-paced role, where you will provide support for a diverse range of customers, ensuring their needs are met with a high level of customer service and care. You will tailor your communication methods when assisting residents to visiting tourists, ensuring that each customer has a positive experience. As Travel Centre Advisor, your key responsibilities will include selling and issuing prepaid tickets, passes, and permits, as well as offering advice on bus and rail services.
Our Offer
· Work your way – From flexible and agile working options, including a generous flexi-time scheme to help you balance your personal life and career.
· Time to recharge – Enjoy 28 days of annual leave (with increases based on length of service), plus all Bank Holidays.
· Free greener travel across West Yorkshire – Cover your commute sustainably with unlimited free bus and rail travel using the MCard (Zones 1–5).
· Secure your future – Benefit from a highly competitive Local Government Pension Scheme.
· Investing in you – Take advantage of fully funded professional development, regular training, and up to 3 paid volunteering days per year.
· Grow with us – Incremental salary progression for most roles and annual cost of living increases.
· Family first – We offer enhanced parental and bereavement leave, plus other family-friendly policies to support you when it matters most.
· Your wellbeing, our priority – Access 24/7 free confidential counselling services and the Headspace app for you and up to 5 family or friends.
· Modern workspace in a prime location – Work in bright, contemporary offices just a 2-minute walk from Leeds Train Station, fully equipped with the latest tech.
The Role
Reporting into the Travel Centre Team Leader, your key responsibilities will include:
· To sell and/or issue prepaid tickets, passes and permits and issue passenger Information in accordance with laid down procedures.
· Provide advice for tourist and passenger information for bus and rail services.
· Be a visible and enthusiastic team member, encouraging partnership working across the organisation. Take a pro-active approach to participating and delivering your directorate’s objectives.
Please review the Role Profile for more information about the responsibilities. About You
You will have the following key skills, attributes, education and experience:
· Educated to GCSE level or have equivalent relevant education.
· Practical experience of successfully performing in a similar role.
· Experience handing cash or card payments.
· Dedicated to providing high levels of customer service, with the ability to perform effectively under pressure and on your own initiative.
· Experience of successfully identifying appropriate communication channels to deliver information in a customer focused environment.
To Apply
If this sounds like your next role, please complete the application form on our website and tell us within the supporting statement why you would be a great fit for our role and how your skills, knowledge and experience align with the requirements within the Role Profile. Please visit our Advice for Candidates webpage and review the guidance on this page for support in completing your application form.
Further Information
The Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people's age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro divergent. To find out more about inclusivity at the West Yorkshire Combined Authority please visit our dedicated webpage.
Under the Disability Confident Scheme, applicants with a disability are guaranteed an interview, subject to the minimum criteria being met. Please note that whilst it is our policy to recruit at SP1 for all appointments, which is the salary stated above, each role includes career salary progression, with incremental increases applicable in most cases on an annual basis