Technical Support and Spares Manager

Technical Support and Spares Manager

Department: Installation, Service & Spares
Reports to: Operations Manager
Location: Leeds
Salary: £28,000 – £32,000 (depending on experience)
Working Hours: Monday to Friday, 08:00 – 16:30

About the Role

I am seeking a highly organised and proactive Technical Support and Spares Manager to join My Leeds based Client in their Installation, Service & Spares team. This role is central to ensuring the smooth coordination of field operations, efficient management of parts and inventory, and delivery of excellent customer service.

You will act as a key link between customers, engineers, and suppliers—supporting daily operations through effective scheduling, accurate order processing, and strong administrative control.

Key Responsibilities

1. Scheduling & Coordination

Plan and schedule installations, service visits, and repairs
Allocate jobs to engineers based on availability, location, and skillset
Ensure efficient use of resources and timely job completion
2. Customer Service

Act as the first point of contact for customer enquiries
Log service requests, breakdowns, and warranty issues accurately
Keep customers informed of appointments, delays, and progress
Handle queries professionally, escalating where necessary
3. Spares & Parts Administration

Process orders for spare parts and components
Pack and dispatch parts for web and mail orders
Liaise with suppliers regarding availability and lead times
Track parts required for upcoming jobs
Maintain accurate inventory and stock records
Assist with deliveries and loading Engineers vans with products
4. Data & System Management

Maintain internal systems with accurate, up-to-date information
Raise job sheets, completion records, and invoices
Submit completion documentation to relevant stakeholders and portals
(including health & safety and building control certification)
5. Staff Management

Assess and review engineers’ skills, knowledge, and training needs
Coordinate and implement training and development plans
Support ongoing professional development within the team
Skills & Experience

Essential:

Strong organisational and time management skills
Excellent written and verbal communication
Good IT skills (Microsoft Office; CRM or scheduling systems)
Ability to multitask and prioritise in a fast-paced environment
High attention to detail and accuracy
Desirable:

Experience in service, logistics, or construction environments
Experience scheduling engineers or field-based teams
Knowledge of garage doors, automation systems, or similar products
Experience with stock or parts management
Personal Attributes

Proactive and solution-focused
Calm under pressure
Customer-oriented approach
Team player with a flexible mindset