Case Manager

Case Manager

At Medical Protection Society (MPS), we’re passionate about protecting the careers, reputations and financial well-being of healthcare professionals around the world. We stand by our members when they need us most, and we’re proud to deliver expert guidance, support and peace of mind in complex dento-legal situations.

We’re looking for a passionate and proactive individual to join our dynamic Case Handling team in a Dental Case Manager role. This is your chance to step into a truly impactful role, one where you’ll help shape outcomes, support dental professionals through critical moments, and be part of an organisation with a powerful purpose. If you thrive in a fast-paced environment, love problem-solving, and want to make a difference every day, we want to hear from you.

Role Responsibility

* Deliver timely, high-quality case handling in line with policies, SLAs, and KPIs.

* Use sound judgement to advise members and escalate complex issues where necessary.

* Communicate clearly and empathetically, ensuring members feel supported at every step.

* Identify opportunities for process improvement and participate in internal initiatives and projects.

* Maintain accurate records and uphold confidentiality at all times.

The Ideal Candidate

What you’ll bring:

* Proven ability to manage a varied workload independently and meet deadlines.

* Excellent written and verbal communication skills, with strong attention to detail.

* Sound problem-solving and decision-making skills, with a proactive mindset.

* High level of professionalism and discretion when handling sensitive information.

* Strong interpersonal skills and ability to build positive relationships with stakeholders.

* Good computer literacy and confidence using case management or CRM systems.

* Knowledge of dental terminology or experience in healthcare/legal settings (desirable but not essential).

Alongside a competitive salary, you will also receive:

* Up to 15% discretionary annual bonus

* 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)

* 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days)

* Private Medical Cover

* Healthcare cash plan

* 6x salary death in service

* Paid volunteering day

* A personal GP service enabling you to get a video consultation with an NHS-registered, private GP

* Employee Assistance Programme

* A range of shopping discounts from major high-street retailers

About the Company

The Medical Protection Society Ltd (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world.

We are a not-for-profit organisation, meaning member’s subscriptions are either invested into bettering the organisation, colleagues and products, or kept safe should members require support for complaints or claims arising from professional practice.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions.

To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully funded training courses or peer-to-peer support. We want colleagues to feel empowered to deliver positive change, display ambition to push themselves and be determined when faced with a challenge, whilst ensuring members best interests are at the core.

Case Manager application closing date -19/04/2026