Installation Scheduler (Hiring Immediately)

Installation Planner About Zuno When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.ON, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives. Zuno offers... A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties. A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers. Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression. Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products. Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved. Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group What you’ll do We are looking for a driven, dedicated and passionate Installation Planner to join our fast-growing team who would like to be part of the team making Zuno an international household name. As an Installation Planner, you will play a fundamental part in supporting our growth and ambition by engaging with our engineers and customers and assisting in any scheduling issues which may arise. You will also be required to: Remotely assist engineers with their diary management and workload Communicate clearly with engineers and customers offering solutions, recommendations and reassurance. Monitor and action any planning issues that may arise. Build relationships with different teams within the company. Be reactive, engaged and forward thinking. Who you are: Have excellent customer service skills. Excellent communication skills both verbal and written Computer Literate (the role will require you to use a range of Microsoft/Google software) Ability to work well under pressure. Clear and effective communication skills Well organised and friendly Confident personality Who excels in this role? Zuno Installation Planners are typically: Driven, hardworking and proactive individuals, who thrive in team environments. Eager to learn and innovated. Confident in their natural ability to establish strong relationships with customers and engineers. Benefits 30 days annual leave + bank holidays Private medical cover with Aviva* 4 x salary Death in Service cover with Zurich* Enhanced family friendly leave Salary sacrifice pension matched up to 6% Free tea, coffee, fruit and breakfast Modern offices Social events Ongoing training and development opportunities *After probationary period