Digital Skills Trainer

IT Trainer - (Digital Skills Specialist)

Leeds – hybrid

Perm

Summary

We’re currently seeking an IT Trainer (Digital Skills Specialist) to join our growing team in the Leeds office. These individuals will be working closely with the ICT Digital Learning Manager to uncover, shape and elevate our digital learning needs. Together, you’ll drive forward our ICT goals and business strategies, empowering the organisation to get the very best from its ICT team and applications. You’ll be responsible for bringing learning to life by designing and delivering dynamic, engaging training experiences across multiple channels. Help colleagues master the digital systems that power our work – boosting confidence, collaboration, safety and efficiency across the Group.

Some of the deliverables for the role include:

• Deliver ICT Induction Training, Business Systems Training, Microsoft 365 sessions and ICT Connect events to support digital skills development across the organisation. Ensure training is accessible, engaging and responsive to business needs through a mix of in-person and online sessions and eLearning packages.
• Work with the Digital Learning Manager to identify future digital skills training needs for the business and explore ways to improve digital skills learning delivery and resources.
• Collaborate with ICT leadership to help create clear and effective communications on initiatives, changes, policies and training. Engage with the Digital Ambassadors network to improve understanding of the colleague ICT experience and identify areas for improvement.
• Create new digital learning resources including user guides, training videos and eLearning content to support digital skills development. Assist with the maintenance of existing resources to ensure accuracy and relevance.
• Build strong relationships with ICT and L&D teams to support system changes, upgrades and wider business training initiatives, ensuring digital skills are integrated effectively.
• Work proactively with Operational support teams to identify training needs based on Service Desk tickets and frequently asked questions. Provide support and signposting to appropriate learning resources for learners following training.
• Support the safe use of ICT systems by promoting Digital Safety best practice and ensuring appropriate controls are followed to reduce incidents.

What we’re looking for:

• Previously been in an IT Trainer role
• Proven experience in delivering engaging and effective training sessions to diverse audience
• Solid understanding of user challenges with ICT technology and ability to adapt learning accordingly
• Proven ability to communicate clearly and effectively with colleagues at all levels using all forms of communication
• Strong attention to detail with a track record of producing high-quality work
• Ability to work independently and manage time effectively
• Experience creating eLearning content with tools such as Articulate and Camtasia would be ideal
• Demonstrate a good understanding of Microsoft 365 product capabilities (including Co-pilot or other generative AI

tools)

Next Steps:

As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.

We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.

About Us:

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be. #LI-LP1#LI-hybrid