Operations Manager (Hiring Immediately)

Job Title: Operations Manager - Cycle/E-scooter Hire Reports to: Regional Operations Manger Location: Leeds (LS12) Role Type: Full-time About Us Here at Beryl, we have a clear vision: to build a better world by getting more people in cities moving sustainably... Our aim is to be the UK's leading micromobility company, delivering sustainable shared schemes to UK communities. As the only B-Corp micromobility operator, we care about community, safety, the environment, and effective design. Beryl is growing nationally, and now is the most exciting time to join our team. Role Overview The Operations Manager is responsible for the day-to-day management of a busy micromobility operation, covering public for hire pedal bikes, e-bikes, and e-scooters. This role ensures the safe, efficient, and compliant running of the depot while maintaining strong client relationships and delivering consistently high service standards. The Operations Manager oversees overall operational performance, manages depot staff, and ensures all health & safety requirements are met. Acting as the primary on-site point of contact for the client, the role proactively addresses operational issues, reports on performance, and drives continuous service improvements. Balancing operational delivery with strong people leadership, the Cycle Hire Operations Manager fosters a positive and accountable team culture while maintaining responsibility for performance targets, safety compliance, fleet availability, and service reliability. This position plays a critical role in ensuring the smooth running of a complex micromobility service and protecting contractual performance across bikes, e-bikes, and e-scooters. Key Responsibilities Operational Management Oversee the day-to-day running of the cycle hire depot and associated operations Ensure safe, efficient, and compliant operational delivery across pedal bikes, e-bikes, and e-scooters Monitor and drive operational performance against KPIs and contractual targets Proactively identify service gaps and implement corrective actions Maintain accurate operational records and performance reporting Client Relationship Management Act as the primary on-site point of contact for the Leeds council for ad-hoc issues Respond to client queries and operational requests in a timely and professional manner Support client meetings Workforce Planning & People Leadership Line-manage bike mechanic and on street battery swap staff Manage rotas and workforce planning to ensure adequate coverage and resource allocation Monitor attendance, conduct performance management, and lead development conversations Foster a positive, accountable, and high-performing team culture Recruit, onboard, and support the development of team members Fleet & Asset Management Ensure vehicles, bikes, e-bikes, e-scooters, and associated assets are serviced, maintained, and available to meet demand Monitor fleet readiness and coordinate servicing schedules Maintain oversight of depot vehicles and operational equipment Ensure asset tracking and compliance requirements are met Health & Safety Compliance Ensure all health & safety policies and procedures are consistently followed Maintain a safe, organised, and compliant depot environment Oversee accident, incident, and near-miss reporting Lead regular safety briefings and ensure staff awareness of H&S protocols Performance & Continuous Improvement Analyse operational data to drive service improvements Identify opportunities to increase efficiency and reliability Implement process improvements to enhance operational performance Maintain accountability for service standards, safety compliance, and contractual obligations Core Skills & Attributes We Are Looking For Management experience in a logistics, retail or transport role (or similar) Excellent planning and organisational skills Proven ability to manage performance and drive accountability Confident communicator, ideally with some client/customer facing experience Strong commitment to health & safety compliance Results-driven with a focus on continuous improvement Leads by example, setting high standards for professionalism, teamwork, and service delivery An interest in Bikes/e-bikes/public transport What we offer in return - The chance to build the business and help Beryl on our journey to become one of the biggest micromobility operators in the world. - 32 days off inclusive of bank holidays - Employer pension contributions - Paid sick leave - Enhanced parental leave - Birthdays off - Employee assistance program (counselling support) - Annual learning and development budget - Cycle to work scheme - discounted bikes & accessories - Tech scheme - discounted technology and home products - Paid volunteer days - Discounted gym memberships across the UK Diversity At Beryl, we are proud to be an equal opportunity employer. All candidates will be fairly reviewed for the role without regard to race, religion, sexuality, age, disability, gender identity, nationality, or any other protected status. We particularly welcome people from a BAME background or those who are disabled as they are currently under-represented in our workforce. If you wish to discuss reasonable adjustments for this role please indicate this within your application and we will be in touch with you. While upholding the Equalities Act we are committed to continuing to improve our workplace culture and environment. We strive to support all staff and maintain an inclusive workplace, we champion and support mental health and wellbeing activities. We value employees from diverse backgrounds and family arrangements, and have flexible working policies that support our staff in balancing their personal and work lives.