Fulfilment Coordinator

Fulfilment Coordinator

Location: Wetherby (Hybrid – 1–2 days WFH)
Salary: £35,000 starting salary
Working Pattern: Monday–Friday, full-time
Travel: Regular travel to warehouse site in Seaham, travel expenses covered (once a fortnight)

About the Business

Our client is a growing third-party logistics (3PL) provider delivering e‑commerce fulfilment services to retail brands. Headquartered in the US, the business has an established international presence and is now expanding its UK operation.

This role offers the opportunity to join the UK business at an early stage and play a key part in supporting both clients and warehouse operations as the site scales.

The Role

The Fulfilment Coordinator will act as the link between customers and the fulfilment operation, ensuring orders, day-to-day requests, and operational changes are delivered accurately and on time.

This is a varied, hands-on role that requires previous experience specifically within a fulfilment environment.

Key Responsibilities

Client & Operational Coordination

* Act as a day-to-day point of contact for fulfilment customers

* Manage client queries, updates, and requests via email and phone

* Work closely with warehouse teams to ensure smooth order fulfilment

Fulfilment Operations Support

* Support inbound stock, storage, picking, packing, and despatch activities

* Monitor order flow from e-commerce platforms (e.g. Shopify) through to despatch

* Liaise with parcel carriers such as Royal Mail, Evri, and DPD

* Support promotions, volume changes, and new product launches

Issue Resolution

* Identify and investigate fulfilment-related issues

* Work with warehouse and internal teams to resolve problems quickly

* Provide clear and timely updates to customers

Continuous Improvement

* Maintain accurate records within internal systems

* Identify recurring fulfilment issues and support process improvements

* Build a strong understanding of the end-to-end fulfilment operation

Required Experience & Skills

Essential

* Previous experience working within a fulfilment environment (3PL or in-house)

* Background in fulfilment coordination, fulfilment customer service, or 3PL account support

* Strong understanding of pick, pack, despatch, and inventory processes

* Excellent communication and customer-facing skills

* Organised, proactive, and comfortable managing multiple priorities

* Willing and able to travel regularly to the warehouse site

Desirable

* Experience using WMS or fulfilment systems

* Exposure to e-commerce fulfilment operations

* Knowledge of UK parcel carriers and service levels

What’s On Offer

* up to £35,000 starting salary

* Hybrid working – 1–2 days WFH per week

* 23 days holiday + bank holidays

* Pension scheme

* Opportunity to join a growing UK fulfilment operation

* Hands-on, varied role with real operational exposure