Reception Supervisor

The key responsibilities are as follows: Oversee the reception operations of the practice, ensuring staff achieve their primary responsibilities With the support of the Practice Manager, line manage all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training Maintain the highest levels of confidentiality due to the nature of the role and with being exposed to a greater level of confidential material and data Complete staff appraisals as required Identify and deliver team training where required Compile reception staff rotas, ensuring sufficient cover is provided for periods of leave and other staff absences Coordinate reception staff, ensuring effective deployment of the team across all areas of reception responsibility. Take action where workloads build up or KPIs are under pressure. Co-ordinate room bookings and produce weekly room rota. Review and update all reception policies and procedures as required Support the management team in the compilation of practice reports and the practice development plan Act as a focal point for the practice, managing requests from external organisations such as the local police, solicitors, DVLA and other agencies Provide initial guidance and advice to patients who wish to verbally complain, and ensure that the administration team is fully conversant with the complaints procedure Manage all deliveries to the practice, ensuring adherence to the cold chain policy as necessary Act as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately Be instrumental in ensuring that both Enhanced Service and QOF achievements have been maximised Be an integral part of the general practice team Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children Support in the delivery of enhanced services and other service requirements Undertake all mandatory training and induction programmes Contribute to and embrace the spectrum of clinical governance