IT Technician Apprenticeship

Summary

Our IT team supports our staff and pupils to use IT equipment effectively, providing trouble shooting support and ensuring our technology contributes to effective teaching and learning and the provision of high-quality education for all pupils.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Information communications technician (level 3)

Hours

Monday to Thursday - 8am - 4pm Friday 8am - 3.30pm (30-minutes lunch break)

37 hours a week

Start date

Monday 1 June 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Provide day‑to‑day IT support for staff and students, managing support tickets and resolving technical issues
• Maintain and develop all school IT systems, equipment, network infrastructure, servers, and software with the Senior IT Technician
• Ensure IT resources are safe, secure, documented, and ready for daily use, including managing the asset register, equipment bookings, stock, and consumables
• Install and maintain hardware, software, applications, and network components
• Support multimedia needs for school events, lessons, and productions (audio, video, lighting)
• Ensure safe installation of equipment and follow health & safety procedures
• Contribute to ongoing IT projects, website updates, e‑resources, and general support for the wider technical/administration team

Skills & Qualities:

• Strong communication, organisation, time‑management, and problem‑solving skills
• Ability to work under pressure, prioritise tasks, and adapt to new systems
• High accuracy, attention to detail, and confidence working with data
• Team player with good customer‑service skills and flexibility to support school needs

Experience:

• IT helpdesk support, troubleshooting, installations, and repairs
• Supporting networks, servers, wireless systems, and internet access
• Creating/managing digital resources and using assistive technologies
• Experience in a school environment desirable

Knowledge:

• Understanding of network infrastructure, cabling, virtual server environments, and managed wireless networks
• Awareness of safeguarding, equal opportunities, and school data security requirements
• Ability to evaluate procedures, use initiative, and develop effective IT systems

Where you'll work

4 Town Street
Stanningley
Pudsey
LS28 6HL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEARNING FOR FUTURES LTD

Training course

Information communications technician (level 3)

What you'll learn

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Information Communications Technician Level 3.

Remote training with a qualified tutor with 121 and group sessions each month.

Requirements

Desirable qualifications

GCSE in:

• English (grade A-C or 4-9)
• Maths (grade A-C or 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Team working

Other requirements

• Full driving licence and access to a vehicle (desirable)
• Relevant IT qualifications and commitment to ongoing professional development