Customer Service Administrator

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Customer Service Administrator

Salary: £25,000 + Bonus
Location: Leeds City Centre (Hybrid working)
Hours: Mon-Fri, 37.5 hours per week

Full-time, Permanent Position

We are seeking a highly organised and proactive individual to join our client's Remortgage Department in Leeds. In this role, you will support the efficient management and processing of remortgage transactions while delivering a high quality, professional service to clients, borrowers, and third parties. You will thrive in a fast paced, high volume environment and play a key role in ensuring cases progress smoothly through to completion. No previous experience is required for this position, the successful candidate will have excellent communication and customer service skills, as well as be organised, with strong attention to detail.
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The Key Responsibilities of the Customer Service Administrator:
* Liaise professionally by telephone with clients, borrowers, lenders, and external parties
* Work towards monthly completions targets while maintaining excellent quality standards
* Identify potential problems, take ownership of issues, and escalate to the Team Leader where necessary
* Ensure all inbound and outbound correspondence (emails, calls, letters, and faxes) is handled promptly and to agreed service standards
* Update internal case management systems accurately and efficiently
* Correctly interpret redemption statements and search results
* Set up remortgage files in preparation for completion
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The Key Requirements of the Customer Service Administrator:
Essential Skills & Experience:
* Excellent communication and customer service skills
* Strong ability to meet tight deadlines and work well under pressure
* Effective team player with the ability to work independently
* High attention to detail and strong organisational skills
* Good data input and administrative skills
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Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age