Ecommerce Delivery Operations Development Manager (Leeds)

Job Title Ecommerce Delivery Operations Development Manager

Location

Asda House

Employment Type

Full time

Contract Type

Permanent

Hours Per Week

37.5

Salary

Competitive salary plus benefits

Category

Distribution/Transportation

Closing Date

9 May 2026

Let's find your role

You will:

• Own the end‑to‑end setup and operation of the delivery routing system, ensuring stores have clear, accurate and timely visibility of required driver shifts and capacity plans.

• Provide expert ongoing operational support for routing, acting as the primary escalation point for store queries and leading the day‑to‑day and long‑term development of the store helpdesk model to improve service quality and efficiency.

• Continuously optimise fleet size and driver shift patterns to ensure delivery capacity is aligned to demand and enables an optimal customer slot offering across the network.

• Drive sales growth and profitability by leading quarterly driver shift pattern changes, balancing customer availability, cost efficiency and operational feasibility.

• Define and deliver the routing system enhancement roadmap, working cross‑functionally to prioritise and drive forward improvements.

• Lead key business critical initiatives and projects, including quarterly driver shift reviews, routing configuration changes and network optimisation activities.

• Lead, coach and develop a team of coordinators, creating a high‑performance culture that thrives in a fast‑paced, change‑driven environment while ensuring consistent operational excellence.

Let's find out about you

• Strong understanding of e‑commerce delivery routing systems and last‑mile operational models, with experience maximising network efficiency at scale.

• Proven ability to operate effectively in a fast‑paced, evolving environment, adapting approach and priorities through periods of change and ambiguity.

• Highly analytical, with the ability to translate complex datasets into clear, actionable business insights and recommendations.

• Commercially minded, with experience delivering growth and efficiency through optimised capacity planning and routing strategies.

• Strong people leadership skills, able to motivate, engage and develop teams to deliver change in line with wider business strategy.

• Line management experience is essential, with a track record of building capability and driving accountability within teams.

Everything you'll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

You will also get an excellent benefits package including:

• Discretionary company bonus

• Company pension up to 7% matched

• Company Car allowance of £5,700

• 15% colleague discount in store and online

• Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.

• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated

• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves