Account Manager - MSP

Account Manager – MSP

Leeds (Hybrid)

£45,000–£60,000 Base + Uncapped Commission (OTE £70K+)

We’re working with a well-established and fast-growing Managed Service Provider based in Leeds, delivering IT support, cloud infrastructure, and cyber security solutions to organisations across the UK. Known for their technical expertise and customer-first approach, they’re now expanding their commercial team to support continued growth.

The Role

This is an excellent opportunity for an experienced Account Manager to take ownership of an established client portfolio while also playing a key role in driving new business growth.

You’ll be responsible for developing long-term client relationships, increasing revenue through upselling and cross-selling, and actively generating new opportunities through outbound activity and cold calling. This is a hybrid role combining account management with a strong new business focus.

Importantly, you are not required to bring your own client base, but you should be confident in proactively identifying and winning new business alongside managing existing accounts.

Key Responsibilities

Manage and grow relationships across an established portfolio of MSP clients
Identify and deliver upsell and cross-sell opportunities across IT, cloud, and cyber security services
Act as the main point of contact for your accounts, ensuring high levels of satisfaction and retention
Conduct regular client reviews to identify growth opportunities
Work closely with technical teams to design and deliver tailored solutions
Drive new business development activity through outbound outreach and cold calling
Build a strong pipeline of new opportunities within the Leeds and wider UK marketWhat We’re Looking For

Experience in account management within an MSP or IT services environment
Strong commercial mindset with a proven ability to generate revenue
Comfortable with cold calling and new business development
Confident communicator with strong relationship-building skills
Ability to manage multiple accounts while actively developing new opportunities
Self-motivated, proactive, and target-driven approachWhat’s On Offer

£45,000–£60,000 base salary
Uncapped commission (OTE £70K+)
Hybrid working (Leeds-based)
Clear progression opportunities within a growing organisation
Supportive and collaborative team culture
Comprehensive benefits packageInterested?

Contact Kylie on (phone number removed) or email (url removed)