Account Manager

Account Manager

Account Manager - Facilities Management (TFM)
Location: Leeds (Hybrid – 1 day per week in the office)
Salary: Up to £45,000 per annum
Contract: Full-time, permanent

Overview
An established Facilities Management business is seeking an experienced Account Manager to manage and grow a portfolio of Total Facilities Management (TFM) contracts. Based in Leeds with hybrid working, this role focuses on client relationship management, service performance, and account growth across hard and soft FM services.
This is an excellent opportunity for a commercially aware Account Manager with experience in Facilities Management or construction-related contracts who is confident managing client relationships and identifying opportunities to expand service delivery.


Key Responsibilities
Client Relationship Management


Act as the primary point of contact for clients across assigned TFM contracts
Build and maintain strong, long-term client relationships
Lead regular client meetings, reviews, and performance discussions
Manage client expectations and handle escalations professionally Account Management & Growth


Ensure contracts are delivered in line with KPIs, SLAs, and contractual obligations
Identify opportunities for contract growth, variations, and additional services
Support retention through proactive account management and service improvement
Work closely with operations teams to drive performance and value Operational & Commercial Support


Oversee service delivery across hard and soft FM disciplines
Support mobilisation of new contracts and services
Monitor financial performance, including budgets and cost control
Contribute to reporting, forecasts, and account reviews Stakeholder Collaboration


Work closely with helpdesk, engineering, and supply chain partners
Liaise with internal management to support operational and commercial objectives
Coordinate with subcontractors where required Skills & Experience
Proven experience as an Account Manager within Facilities Management or a construction-related environment
Strong understanding of Total Facilities Management (TFM) contracts
Experience managing client relationships and growing accounts
Commercially minded with a focus on service delivery and retention
Excellent communication, organisation, and stakeholder management skills
Comfortable working in a hybrid role with 1 day per week in Leeds What’s On Offer
Salary up to £45,000 depending on experience
Hybrid working model (1 day per week in Leeds)
Opportunity to manage and grow key FM client accounts
Stable, supportive FM business with long-term contracts
Career progression within a growing Facilities Management organisation #eng1