Customer Service Advisor

A growing business is looking for a number of Customer Service Advisors to join its new Complaints Administration team.

Staring 11th May, these hybrid roles are based from their new Leeds city centre offices, and offer excellent training and development opportunities within a growing, supportive business.

What’s in it for you

The opportunity to work within a fast-growing company with a clear mission and values that are actively lived every day
Hybrid working from our modern Leeds city centre office following your initial training period onsite
Investment in training and development to support your career aspirations
Pension scheme
33 Days annual holiday allowance (inclusive of Bank Holidays)
Employee Discounts and Cashback Schemes
Discounted Parking and local gym memberships
Onsite refreshments provided
As a Customer Service Advisor, you will:

Act as the first point of contact for customer enquiries, handling calls, emails, and written correspondence professionally and courteously
Provide progress updates and administrative support throughout the complaint journey, ensuring all case notes, actions, and outcomes are accurately recorded in real time
Ensure all complaint logging, acknowledgements, and progress updates meet regulatory requirements and deadlines
What we’re looking for in a Customer Service Advisor:
We’re keen to speak with candidates who have proven experience working within a Telephony or Administrative Support role within a Financial Service environment and who demonstrate a genuine passion for delivering excellent Customer Service.

You will be able to demonstrate:

Experience in Customer Service, preferably within a Regulated Financial Services Setting.
Understanding of complaints environments and regulatory compliance.
Excellent communication and interpersonal skills.
Strong administrative skills and previous experience of updating Customer records and systems.
Ability to work independently, prioritise tasks, and manage time effectively.
Proficiency in Microsoft Office.
Alignment with our core values: innovation, passion, engagement and a commitment to delivering excellence.
An outstanding work ethic combined with a desire for continuous learning and personal development, staying updated on best practices, emerging market trends, and regulatory changes.
Creative problem-solving abilities, maintaining an innovative and solution-orientated approach.
Working hours are Monday-Friday, between the hours of 08:30-17:30 (40 hours per week. No weekends or evening shifts required.

To apply for this role as Customer Service Advisor, please click apply online and upload an updated copy of your CV.

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