Scrum Master

Role: Scrum Master

Location: We operate a hybrid schedule, meaning 2-3 days a week in the office based at Thorpe Park, Leeds. 

Salary: £ DOE plus extensive benefits

Contract type: Permanent

Employment type: Full time

Working hours: We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you!

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

Our tech teams keep us running 24/7 to make sure all our patients get world class service. To support that, this role may include participation in an out-of-hours rota as required by the business. We operate fair scheduling process as well as additional compensation for all on call periods.

We’re looking for a proactive Scrum Master to support Agile teams in delivering high‑impact digital healthcare products. Working across e‑commerce, web, mobile, clinical, and operational platforms, the role enables teams to deliver value at pace while maintaining quality, compliance, and a strong patient focus.

The role fosters collaboration, continuous improvement, and predictable delivery, helping teams perform at their best, sprint after sprint.

Why you’ll love working with us

We believe great people deserve great support. That’s why we offer a benefits package designed to look after your health, finances, career and life outside work.

Financial security & rewards

· Competitive contributory pension

· Occupational sick pay

· Long-service awards and refer-a-friend bonuses

· Professional registration fees covered (GPhC, NMC, CIPD and more)

· Cycle to Work and Green Car schemes (subject to eligibility)

Family-friendly

· Enhanced maternity and paternity pay

· Flexible hybrid working to help balance work and home life

Health & wellbeing

· Private healthcare insurance at discounted rates (Aviva)

· Employee Assistance Programme and in-house mental health support

· Access to discounted gym memberships via Blue Light Card and benefits schemes

· Regular health and wellbeing initiatives

Career growth

· Strong commitment to CPD, training and professional development

Time off & flexibility

· 25 days’ annual leave, increasing with service

· Buy and sell holiday scheme

Everyday perks & exclusive discounts

· Blue Light Card and employee discount platform

· Exclusive discounts at The Springs, Leeds

· 25% off health & beauty purchases

· 25% off Pharmacy2U Private Online Doctor services

Culture & community

· Regular social events throughout the year

What you’ll be doing?

· Scrum Facilitation: Facilitate Agile ceremonies including sprint planning, feature refinement, daily stand‑ups, sprint reviews, and retrospectives, ensuring sessions are efficient and outcome‑focused

· Team Coaching: Support teams in adopting Agile principles, fostering a self‑organising culture and improving delivery performance

· Stakeholder Engagement: Collaborate with Product Owners and Managers, Heads of Delivery, Tech Leads, and senior stakeholders to ensure backlog clarity, alignment, and prioritisation against business objectives

· RAID Leadership: Proactively identify and remove delivery blockers, escalating where necessary to maintain momentum

· Cross‑Functional Alignment: Enable effective coordination across technical, marketing, commercial, clinical, fulfilment, and customer care teams to deliver integrated solutions

· Delivery Metrics: Track and share Agile performance metrics (e.g. velocity, burn‑down charts, cycle time) to support continuous improvement and data‑driven decision‑making

· Quality & Compliance: Promote a delivery culture that balances speed with regulatory, security, and patient‑safety requirements

· Continuous Improvement: Encourage retrospection and the adoption of new practices to enhance delivery flow, team morale, and stakeholder satisfaction

Who are we looking for?

· Agile Knowledge: Deep understanding of Agile methodologies, particularly Scrum, with practical experience running Agile sprints

· Proven experience working as a Scrum Master in complex, multi‑team Agile environments

· Technical Fluency: Ability to communicate effectively with developers and understand technical constraints, architecture, and system design

· Backlog Management: Proficiency with tools such as Jira, Confluence, Trello, or Azure DevOps for backlog grooming and workflow tracking

· User‑Centric Mindset: Strong empathy for users, with the ability to translate feedback into actionable deliverables and support teams in adopting Agile principles through coaching and mentoring

· Analytical Thinking: Comfortable using both quantitative and qualitative data to inform decisions

· Effective Communication: Strong verbal and written communication skills for clear documentation and stakeholder engagement, with the ability to facilitate discussions and resolve conflict

· Cross‑Functional Collaboration: Proven experience working with UX/UI designers, engineers, QA teams, and business leaders, coordinating delivery across web, mobile, e‑commerce, and operational services

· Problem‑Solving: Strong critical‑thinking and problem‑solving skills to evaluate trade‑offs and support sound delivery decisions

· Strong understanding of technical systems and the ability to operate effectively in technology‑driven environments, bridging the gap between technical and business requirements

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

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