Administrator

Do you want to be part of the difference we’re making to children and young people’s mental health across Leeds? Are you organised, friendly and dependable, with a talent for keeping things running smoothly? Do you enjoy being at the heart of a service and supporting others to do their best work? This is an exciting opportunity to join Northpoint as an Administrator within the MindMate Single Point of Access (MMSPA) team in Leeds. You’ll play a vital role in supporting a busy, highimpact service that helps children, young people and families access the right mental health and neurodevelopmental support. Why work for Northpoint? Northpoint is a leading regional charity providing mental health services for children, young people and adults across Yorkshire. Guided by our values of professionalism, responsiveness, collaboration and transparency, we are committed to creating a supportive, inclusive workplace where our people can thrive. We offer: 35 hours per week (part-time hours of 28 hours and above considered) £25,400 – £27,560 FTE (depending on experience) 28 days annual leave plus bank holidays (pro rata) Up to 3 discretionary Christmas closure days Autoenrolment pension scheme Regular supervision and development opportunities A warm, valuesdriven culture built on trust, inclusion and teamwork About the role The MindMate Single Point of Access (MMSPA) is a centralised referral and triage service for children and young people in Leeds. It provides a single route for referrals, advice and consultation, supporting access to timely and appropriate mental health services. As an Administrator, you will provide essential administrative support across the service and act as a first point of contact for families, young people and professionals. Your work will help ensure the service runs efficiently, information is accurate and colleagues are supported to deliver highquality care. What you will be doing You will: Act as a first point of contact by phone, email and in person Manage referrals and service documentation, ensuring information is accurate and up to date Respond to and direct enquiries from families and professionals Support appointment booking, schedules and general service coordination Maintain databases and carry out data quality checks Manage office systems, records and general housekeeping tasks Handle sensitive and confidential information with care and professionalism Support managers and colleagues with a range of administrative tasks This is a varied role where organisation, attention to detail and a calm, supportive approach are key. What we’re looking for We’re looking for someone who: Has experience working in an administrative role within a busy environment Is highly organised, reliable and able to manage competing priorities Has excellent attention to detail and accurate recordkeeping skills Communicates clearly and confidently with people at all levels Is comfortable using Microsoft Office and other IT systems Understands confidentiality, data protection and safeguarding Takes a proactive, solutionfocused approach Works well independently and as part of a team Is committed to equality, diversity and inclusion Experience in a mental health, health, charity or care setting would be welcome, but is not essential. Interested? Please click Apply to be considered for the Administrator (MMSPA) role – we would love to hear from you. Closing date: Sunday 3rd May 2026 We may use digital interviews as part of the recruitment process. Northpoint aims to be a talented, resilient and inclusive community. We welcome applications from all backgrounds and offer flexible working and jobshare opportunities where possible. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This role is subject to an enhanced DBS check.