Customer Service & Returns Manager
- Oversee and optimise the end to end returns management process, supporting end customers, retailers and distributors
- Balance customer satisfaction, operational efficiency and cost control to support the delivery of business wide objectives
- Work closely with supply chain teams to support the spare parts function in forecasting, planning and meeting the needs of customers, along with driving speed of service
- Work across the end to end returns process including arranging collection, credit notes issues and sales reconciliation
- Work with retailers and distributors to minimise the number of returns through strong working relationships
- Work closely with service providers to drive customer satisfactions, time to fix, operational efficiency and timescales
- Create reports on returns trends, parts availability and operational performance
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