Portfolio Manager - Leeds Regional Centre - Wellington Place

Portfolio Manager - Leeds Regional Centre - Wellington Place About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

The Chief Digital Information Office (CDIO) Service Portfolio Management practice is integral to delivering HMRC's vision to be a trusted, modern tax and customs department and to achieving its Tax Administration Strategy which sets out the government's reform ambitions over the period from 2020 to 2030, and is aligned with the Exchequer Secretary to the Treasury (XSTs) priorities for:

• Closing the tax gap.
• Improving day to day performance.
• Reform and Modernisation.

This will be achieved by:

• Transforming our data, analytical and IT capabilities.
• Raising significant additional revenues of c. £6bn.
• Modernising how customers and their agents interact with the tax system.
• Building trust and delivering consistently.

The CDIO Service Portfolio Management team owns an aggregate portfolio view of supply and demand across the HMRC IT estate, driving effective delivery standards, controls, and performance monitoring of the IT portfolio. It is large, dynamic, and one of the most complex and inter-connected in government.

In addition to the change portfolio, CDIO undertake essential activity on the HMRC IT infrastructure ensuring day to day performance is preserved.

A maturity roadmap for CDIO Service Portfolio Management has been defined as part of the CDIO Target Operating Model, making this an exciting time to join the team to help shape and support the transition to a Service Portfolio Management practice aligned to the ITIL4 framework.

Job description

Portfolio Manager - Portfolio Segment Lead

Leading a small team of Portfolio Analysts, this role will lead portfolio pipeline planning and provide delivery assurance for an assigned portfolio segment, aligned to the organisation's strategic objectives. You will have responsibility for:

• Product Roadmap - Driving product roadmap implementation to ensure alignment with strategic objectives and the organisation's priorities.
• CDIO Front Door - Ensuring work entering CDIO is of sufficient quality, strategically aligned and the delivery method is defined prior to entry onto a Product backlog.
• Prioritisation - Management of prioritisation and scheduling escalations and decisions leveraging the wider organisation where required.
• CDIO Governance - Alignment of Quarterly Planning, Delivery Status and exceptions reporting to a Senior audience.
• Delivery Assurance - Cross Portfolio planning, dependency, risk and issue management.

Person specification

The environment is demanding, and the post holder will need to be able to demonstrate experience of managing a diverse change portfolio, that will coordinate the right capabilities, skills, and culture to support the transition to a service portfolio, as well as strong stakeholder management skills.

This is a Leadership role, and the post holder will be expected to have a proven experience within a leadership environment. You will lead a team of portfolio analysts and support other roles within the portfolio practice.

You will have proven experience in senior stakeholder engagement, gathering data and insight to support Senior Leaders with the cumulative picture of change across CDIO including the impacts. You will work across CDIO, suppliers and HMRC to assure successful delivery of change.

The post holder will be able to speak confidently about change impacts and how to support CDIO Senior Leaders in visualising changes to process, systems, tools and roles. They will also make decisions and or recommendations for ratification to ensure alignment to the IT and Business roadmaps and will therefore need excellent communication and engagement skills.

The post holder will have a strong understanding of portfolio management principles, methodologies, and best practices, as well as excellent communication skills to effectively articulate the purpose, benefits and impacts to various stakeholders.

Essential Criteria:

• A proven experience in a leadership environment.
• Proven experience of management across a diverse portfolio.
• Excellent interpersonal skills and the ability to build strong relationships.
• Proven experience balancing multiple priorities and dealing with ambiguity, including influencing colleagues and senior stakeholders.
• Previous experience of leading and developing multi-disciplinary teams.
• Relevant Qualification in Portfolio Management, e.g. Management of Portfolios (MoP) or extensive relevant experience in Portfolio Management.

Desirable Criteria:

• Relevant qualifications in IT Portfolio Management or awareness of industry standards (e.g. ITIL, SAFe practices).
• Relevant qualification in Waterfall/Agile/Scrum Methodologies.
• Experience in Service Portfolio Management aligned to ITIL Standards.

Additional Information - Transitional Sites

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites include:

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle.
• Telford Plaza, Telford - moving to Parkside Court, Telford.

You will be given more information about what this means at the job offer stage

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Making Effective Decisions
• Seeing the Big Picture

Technical skills

We'll assess you against these technical skills during the selection process:

• Presentation

Benefits

Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

How to Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history, qualifications and previous experiences.
• A 750-word Personal Statement.Your Personal Statement (max 750 words) should describe how your skills and experience make you suitable for the role, detailing how you meet the requirements and essential criteria as outlined in the person specification part of the advert.

Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be carried out on the CV.

At full sift, your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be asked behaviour-based questions, to explore what you are capable of. The Interview will also involve a ten-minute presentation on 'Where have you designed and implemented an aspect of a Portfolio Management Framework or Process ideally referencing the following:

• People and Organisation
• Information and Technology
• Partners and Suppliers
• Value Streams and Processes

Interviews will take place virtually, via video link.

Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: [email protected] - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]' .

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

The HMRC app can help you with your application

The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.

If successful in your application, you will need your National Insurance number for the onboarding process.

Download the HMRC app now and save your National Insurance number to your digital phone wallet.

How to download the HMRC app and sign up for an account

Download the free HMRC app from the App Store or Google Play store.

If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.

You'll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.

You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Hybrid working at HMRC

HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

• Contact the UBS Recruitment team via [email protected] as soon as possible before the closing date to discuss your needs.

Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

Technical Support

If you are experiencing problems that cannot be resolved by our 'help' section, then technical support is available. You will receive a reply in 2 working days.

Important information for existing HMRC contractual homeworkers

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).