Account Manager

Title:  Account Manager

Reports to:  Senior Account Manager/ Senior Business Development Manager

Job Purpose:

Identify potential new business opportunities and maintain relationships with existing clients, identifying any value added opportunities. 

Key Responsibilities and Accountabilities:

Account Management:

• Responsibility for clients, including profitability, delivery, compliance and retention
• Negotiation of at least 40% profit on all contracts, ensuring continuing profitability and deliverance of individual budgets on contracts
• Production of contract brief
• Assist with the mobilisation of contracts
• Complaints handling
• Work with operations to meet customer needs
• Carry out internal audits to ensure contracts are being operated in accordance with client requirements.
• Conduct LCA reviews/initial report
• Production of job costing and quotation to clients as required
• ORT and legionella training
• Cash flow/debt management (including WIP)
• Review of the distribution of resources available to ensure service is efficient

Business Development:

• Providing Quotations to new clients
• Production of Contract Brief and mobilisation plan for new contracts
• Timely contract renewal
• Identification of sales opportunities with existing clients
• Presentation of new products and services to new and existing clients
• Training for clients
• Produce and maintain client database with new and potential clients, including contract renewal information

Liaison with clients:

• Serve as an interface between the client and the Company
• Attend contract review meetings
• Build effective working relationships with clients generating additional workloads wherever possible
• Dealing with client requests
• Communicating client agendas and requirements to other members of staff (including the creation and delivery of Contract Briefs)
• Ensures that image and standards are maintained at all times
• Produce PQQ and Tender documents with Bid Team and Regional Manager, as required and determined by project size.

Communication:

• Communicates constructively and actively seeks information
• Keeps Senior Account Manager up to date with current prospects and orders secured.
• Build good working relationships with both colleagues and clients
• Deliver high quality sales appointments
• Production of accurate quotations
• Production of PQQ and Tender documentation from standard templates

Safety:

• Ensure the method statements and risk assessments are prepared and complaint where required - determined by project size
• Wear protective items of clothing and use appropriate safety equipment when on site
• Ensures own and colleagues safety at all times
• Takes responsibility and control of difficult situations
• Promote and communicate standards/information to colleagues and team members.
• Monitors and communicates standards/information to other staff within business
• Identify and escalate any hazards, near misses in line with the Company's reporting procedures

Site based working:

• Work away from time to time, this requirement shall be defined by the operational needs of the business

Company Benefits:

• Company vehicle/Allowance
• Commission scheme
• Company events & fun days
• Company pension scheme
• Referral programme
• Sick pay
• 25 days annual leave plus bank holidays
• 24/7 Employee Assistance Programme