Business Administrator (Level 3) Apprenticeship Eye Technician Administrator

Summary

You’ll support a busy NHS eye clinic, helping with patient enquiries, clinic bookings, and administration while learning specialist eye clinic procedures. With training and supervision, you’ll carry out routine diagnostic tests, assist clinicians, and develop strong customer service, technical, and administrative skills.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm, 8.00am - 4.00pm or 9.00am - 5.00pm.

37 hours 30 minutes a week

Start date

Monday 18 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is an exciting opportunity to develop useful eye clinic-related technical skills and knowledge, as well as more general administrative and customer service skills.

This role will support the consultant-led ophthalmology service in a variety of clinical and non-clinical duties, and it will be key to forming good working relationships with all members of the team.

The team work together to support the smooth running of the Eye Clinic to provide an excellent service to patients, aiming for customer queries to be resolved at the first point of contact, maximising appointment bookings, and supporting clinicians with an effective administrative service.

The post holder is expected to comply with employment policies and procedures, with due regard to clinical and information governance policies and procedures, and any other policies and procedures necessary for the safe and effective discharge of the duties contained within this document.

The job description is subject to a flexibility clause and may change according to business requirements.

MAIN DUTIES AND RESPONSIBILITIES

Eye Technician:

• Following training and sign-off, to perform a variety of routine tests using ophthalmic instruments that provide diagnostic information, including, but not limited to, visual fields and OCT scanning, and Reichert tonometry
• Assist clinicians during diagnostic and minor surgical procedures, including instrumentation, sterile preparations and documentation.
• Administer topical medications or diagnostic drugs as required by for testing or treatment
• Prepare and position the patient for diagnostic tests and procedures. This may require moving or manoeuvring patients to do so.
• Maintain patient confidentiality at all times
• Maintain professional appearance and personal conduct at all times
• To attend mandatory training such as health and safety, fire, or resuscitation.
• To attend any practice meetings as necessary

Administrator:

• Referral processing and patient registration
• Clinic bookings
• Handling telephone queries
• Administrative tasks such as scanning, letter typing, etc.

Please note if the Eye Clinic has capacity on some days, this role will be required to support the GP reception team duties.

PERSON SPECIFICATION

• Computer literate in Excel, Word and Outlook
• Professional verbal and written communication skills are essential.
• Good Listening and relationship-building skills
• Attention to detail and accuracy
• Act and communicate with empathy and customer focus
• Confident, positive and enthusiastic approach each time you interact with a customer/colleague
• Able to demonstrate flexibility and adaptability in a changing environment
• Able to receive and act appropriately on developmental feedback

Where you'll work

MANOR HOUSE
23 ROBIN LANE
PUDSEY
LS28 7BR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BRADFORD COLLEGE

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• 1 College day per month
• All work uploaded to online portal
• Assessor to visit workplace every 6 weeks

More training information

• An apprenticeship includes regular training with Bradford College.
• At least 20% of your working hours will be spent training or studying

Requirements

Desirable qualifications

GCSE in:

GCSE or equivalent English & Maths (grade Grade 9-4/A*-C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Good spelling and Grammar
• Excel,Word and Outlook

Other requirements

• Disclosure and Barring Service (DBS) check will be done
• Working pattern to be agreed on appointment
• Must be comfortable talking to people