Customer Support Associate (Welcome Team)

Kickstart Your Career. Full Training. Real Progression. Great People.
£26,450k basic salary + bonus opportunities + genuine career growth + great perks!
Looking to build a career in a people-focused, high-energy environment?
We’re one of the UK’s leading Life Insurance Brokers, and we’re searching for friendly and confident Welcome Team Associates to become the first voice families hear when they reach out for help.
Think meaningful conversations, a buzzing team, and the chance to open the door to a long-term career in advice and protection. We’ve featured in the Sunday Times Best Companies to Work For and we’re killing it on Trustpilot. Don’t just take our word for it, go take a look for yourself!
Interview: 20th May (save the date!)
Location: Leeds City Centre
Employment Type: Full-time, Permanent
What you’ll be doing:
• Make outbound calls to families who aren’t yet protected
• Introduce them to our services, overcome objections, and smoothly connect them with an Adviser
• Arrange and manage callbacks to keep each customer’s journey on track
• Keep our CRM updated with accurate details to ensure seamless handovers
• Stay responsive, positive and ready to support your teammates
We’re looking for someone who:
• Has a warm, confident phone manner
• Can stay calm, think fast, and handle pushback with ease
• Has great listening skills and strong attention to detail
• Feels comfortable guiding customers through sensitive conversations
• Is ambitious, resilient, driven by targets, and eager to progress into an Adviser role in the future
• If you come from a customer service, sales or similar background it's a bonus! But it’s your attitude, energy, and willingness to learn that matter most
What’s in it for you?
• £25,500 basic salary
• Bonus scheme based on performance
• Industry-leading training & clear progression pathways (including moving into Advice!)
• Life, Critical Illness, and Income Protection cover
• Overseas incentive trips (yes, really!)
• Buy or sell up to 5 days’ holiday
• Your birthday off
• A supportive team culture where you’ll be backed every step of the way
… and plenty more!
What’s the shift pattern like?
You’ll work 40 hours a week with flexible shifts. These range from 9am, 10am or 11am starts. You would also be expected to work every other Saturday, BUT you get an extra day off in lieu for that. Hello 3-day weekend!
What’s the application process?
• Hit apply and upload your CV (yes, we actually read them!)
• If it’s a match, Sophie will call you for a quick telephone chat
• If you’re successful, we’ll invite you to the Leeds office for an interview day on May 20th where the first half will be group-based and the second half we may do a 1-to-1 interview if successful
• We’ll let you know the outcome within 48 hours
• We keep you updated at every stage. No ghosting here!
Feeling excited yet?
Apply now and we’ll be in touch soon