Site Operations Manager

Site Operations Manager

Leeds | £45,000 + Bonus (up to £5,000)

Lead Operations. Drive Performance. Deliver in a Critical Environment.

We are recruiting for a Site Operations Manager to lead the delivery of Soft FM services within a fast-paced, highly regulated, 24/7 operational environment.

This is a hands-on leadership role, responsible for ensuring safe, efficient, and high-quality service delivery across a complex site. You will lead teams, manage performance, and work closely with key stakeholders to maintain operational excellence in a time-critical setting.

The Role

Lead the day-to-day delivery of site-based Soft FM operations


Ensure services are delivered safely, efficiently, and in line with performance standards


Manage workforce planning, resource allocation, and operational output


Champion a strong health & safety culture, ensuring full compliance at all times


Act as the key escalation point for operational issues and service delivery challenges


Build and maintain strong relationships with clients and on-site stakeholders


Monitor KPIs, budgets, and performance, driving improvements where required


Lead, coach, and develop teams to deliver consistently high standards


Respond to operational disruptions, ensuring continuity of service


Drive continuous improvement across service delivery, safety, and efficiency

About You

Proven experience in an operational leadership role within a fast-paced, regulated environment


Background in Soft FM, facilities management, or operational services within a critical environment


Strong leadership capability, with experience managing large or multi-functional teams


Experience operating within a 24/7, shift-based environment


Solid understanding of health & safety and compliance


Commercially aware, with experience managing performance, costs, and efficiency


Strong stakeholder management and communication skills


Calm, decisive, and solutions-focused under pressure

What’s on Offer

£45,000 base salary


Performance bonus up to £5,000


Opportunity to lead within a high-profile, operationally critical environment


A role with real impact on service delivery, safety, and performance

If you’re an operational leader who thrives in fast-paced, high-pressure environments and enjoys driving performance through people, process, and safety, we’d welcome a confidential conversation