Service Coordinator

Service Coordinator - Pudsey - Paying 30 - 40k depending on experience + Career Progression + Benefits My client a well established Manufacturer based in Leeds are looking for a Service Coordinator to add to their team. This is a key role supporting service operations, ensuring customers receive a seamless and professional experience from initial enquiry through to resolution. Responsibilities as the Service Coordinator:

• Act as the first point of contact for customer enquiries via phone and email and video
• Coordinate service requests, engineer schedules, and job updates
• Maintain accurate records of all interactions within the CRM system
• Prepare quotes for repairs, breakdowns and equipment upgrades
• Liaise with internal teams including engineering, logistics, and procurement
• Monitor job progress and ensure timely resolution of issues
• Build strong relationships with customers to support repeat business
• Support continuous improvement of service processes and workflows
• Refer to and interpret engineering drawings
• Prepare RAMS for site visits
• Assist field service engineers with technical queries and troubleshooting

Experience as a Service Coordinator:

• Background in Mechanical Engineering (Electrical is desirable but advantagous)
• Strong technical administration skills with attention to detail
• Ability to read and interpret engineering drawings
• Experience using CRM systems, Microsoft Office, Excel (Hubspot or Microsoft Dynamics)
• Ability to prioritise workload in a fast-paced environment

Desirable experience as the Service Coordinator:

• Knowledge of spare parts management and service planning
• Familiaritry with SOPS
• Expereince with steam systems, pressure vessels, and captial equipment is highly desirable
• Experience with LEAN methodolgies or continus improvement inititaves
• Multilingual would be an advantage

Benefits you will receive as the Service Coordinator:

• Half day finish on a Friday at 12:00pm
• Holiday: 5 weeks annual leave plus bank holidays.
• Bonus: Company-wide profit-sharing scheme
• Pension scheme with up to 6% employer contribution
• Life Insurance: 2 x annual salary
• On-site parking
• Private dental and medical insurance