Customer Service Apprentice

Summary

The Apprentice will have the chance to learn, continuously develop skills and abilities. Growing with the company you will play a vital role in ensuring our office runs smoothly and will be responsible for a wide variety of administrative duties within our daily operations where your support will be vital to our team’s success.

Wage

£17,680 a year

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday, Shifts to be confirmed.

40 hours a week

Start date

Friday 15 May 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Answering and managing phone calls, liasing with internal and external customers
• Handling daily office duties, post, filing, compiling reports, printing, copying, scanning, document managing
• Working admin email, incoming and outgoing, welcoming visitors
• Data input, managing supplier and sub-contractor database and questionnaires, gathering, collating and updating information
• Ordering supplies, archiving
• Assisting with ad-hoc tasks, for example putting together site health & safety files etc.
• An average week can sometimes change depending on the focus, team work becomes key depending on the focus

Where you'll work

UNIT 4
CLAYTON WOOD COURT
WEST PARK
LEEDS
LS16 6QW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LUMINATE EDUCATION GROUP

Training course

Customer service practitioner (level 2)

What you'll learn

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

Training schedule

This is a full time position, with 1 day per month studying at Leeds City College Print Works Campus

Requirements

Desirable qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Team working