Operations Manager

Overview

The Operations Manager will lead the day-to-day delivery of traffic management operations, ensuring all work is carried out safely, efficiently, and in full compliance with industry standards and client requirements.

This is a key leadership role responsible for coordinating people, resources, planning, and performance across operational activities. The successful candidate will play a central part in driving service excellence, maintaining compliance, and supporting the continued growth and profitability of the business.

Key Responsibilities

* Lead the daily management of traffic management operations, ensuring all works are delivered safely, on time, and to specification.

* Plan and coordinate works in line with client requirements, permits, and programme deadlines.

* Monitor operational performance, including KPIs, job completion, and resource utilisation, and drive improvements where needed.

* Manage traffic management crews, supervisors, and subcontractors to ensure effective service delivery.

* Ensure all operatives hold the required qualifications and certifications, including NRSWA, 12AB, and 12D M1–M6 where applicable.

* Plan rotas, shifts, and on-call cover, while monitoring working hours, fatigue, and rest periods in line with legislation.

* Support recruitment, onboarding, training, and ongoing development of operational staff.

* Carry out performance management and address underperformance where necessary.

* Ensure full compliance with health and safety legislation, Chapter 8, the Safety at Street Works and Road Works Code of Practice, and permit scheme requirements.

* Review and approve RAMS, investigate incidents, near misses, and complaints, and ensure corrective actions are implemented.

* Support budget management, job profitability, cost control, and efficient use of labour, plant, materials, and equipment.

* Liaise with clients, local authorities, and internal teams to coordinate works, maintain strong service levels, and ensure accurate submission of permits and documentation.

Qualifications

* Proven experience in traffic management operations or a similar field-based operations leadership role.

* Strong knowledge of Chapter 8, NRSWA, and 12AB / 12D requirements.

* Experience with street works permitting systems and local authority processes.

* Demonstrable experience managing teams, rotas, and operational logistics.

* Strong health and safety knowledge with a clear commitment to compliance.

* Commercial awareness with the ability to manage resources and control costs effectively.

* Excellent organisation, communication, and leadership skills.

* Ability to work in a fast-paced, reactive environment and manage multiple priorities.

Benefits

* Competitive salary, commensurate with experience

* Opportunity to lead and shape operational performance

* Supportive leadership team and collaborative working environment

* Long-term career development with genuine progression opportunities into Director-level roles

Apply now to join a high-performing team and make a real impact in a key operational leadership role