Onboarding Coordinator Apprentice

Summary

The Onboarding team at Addleshaw Goddard helps set new clients up to work with the firm. Their role is to collect key information and make sure everything is correct before any legal work begins. As an Onboarding Coordinator Apprentice, you will support with a range of administrative tasks.

Wage

£21,500 a year

For the role of Onboarding Coordinator Apprentice, we will reward you with a first-year salary of £21,500. This will be reviewed annually.

Training course

Business administrator (level 3)

Hours

Monday to Friday 9am to 5pm

35 hours a week

Start date

Friday 29 May 2026

Duration

2 years

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an Onboarding Coordinator Apprentice at Addleshaw Goddard, a typical day might be:

• You start your day by reviewing new requests the team has received. You help decide who should handle each request, making sure work is shared fairly
• You spend time talking to other teams in the firm, like the lawyers (Fee Earners) and Personal Assistants (PAs), to resolve queries or missing information
• You collect information about requests the team has handled and help create simple reports for managers, showing team progress
• At the end of the day, you give an update to your team about what still needs attention
• Sometimes, you help set up “information barriers” (rules to keep certain information private and separate), avoiding conflicts
• Occasionally, you help with questions about compliance (following rules and laws), with support from your supervisors
• You’ll learn how to organise work, communicate with different teams, and understand how a law firm stays safe and efficient

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

• 3 Sovereign Square, Sovereign Street, Leeds, LS1 4ER
• 1 St Peters Square, Manchester, M2 3DE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BPP PROFESSIONAL EDUCATION LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Successful applicants will complete the Business Administration Level 3 apprenticeship with BPP.

Requirements

Essential qualifications

GCSE in:

• a minimum of three other subjects (grade Grade 4/C or above)
• English (grade Grade 4/C or above)
• Maths (grade Grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working