Operations Team Leader - MI Analysis and Insights
Hybrid – 2 Days Office, 3 Remote
Medical Protection Society (MPS) is the world’s leading medical defence organisation, providing expert advice, support and protection to healthcare professionals across the globe.
Within Operations, our Business Services & Governance function plays a vital role in enabling high‑quality, compliant and efficient services through strong governance, insight and continuous improvement.
The Opportunity
We’re looking for an Operations Team Leader – MI Analysis & Insights to lead the delivery of high‑quality operational data, insight and analysis that informs decision‑making and drives performance across global Operations.
This is a key leadership role for someone who enjoys turning complex data into clear insight, partnering with senior leaders and using evidence to improve services, productivity and the member experience.
You’ll lead a small specialist MI & Insights team, act as a trusted partner to Operations leaders and help embed a strong, data‑led culture across MPS.
As Operations Team Leader, you’ll:
* Act as a trusted partner to senior operational leaders, offering insight, challenge and support to drive better decisions
* Provide in‑depth analysis to explain performance, identify trends, and highlight root causes and improvement opportunities
* Support performance modelling, forecasting and analysis to optimise productivity, service KPIs and quality
* Work closely with the central Data & Analytics function to define and deliver meaningful operational metrics
* Ensure robust governance, controls and assurance over MI, reporting and high‑profile operational issues
* Champion a culture of continuous improvement, inclusion and member‑centric service excellence
What we’re looking for
You’ll be an experienced leader with strong analytical capability, comfortable operating at pace and influencing senior stakeholders through evidence‑based insight.
You’ll bring:
* Proven experience leading and developing high‑performing analytical or MI teams
* Strong expertise in MI, analytics and insight, with the ability to translate data into meaningful action
* Experience working with both financial and non‑financial data
* Excellent communication and senior stakeholder engagement skills
* A strong understanding of data governance, risk and compliance
* Experience using data to drive continuous improvement and operational efficiency
It would be great (but not essential) if you also have:
* Professional qualifications in Data Analytics
* Experience in medical defence, insurance or a similarly regulated environment
* Understanding of end‑to‑end service, claims or cases processes
Why join MPS?
At MPS, you’ll be part of a purpose‑driven organisation where your work directly supports healthcare professionals worldwide. We offer:
* Meaningful, impactful roles with real influence
* A collaborative, inclusive and supportive culture
* A truly flexible hybrid-working arrangement
* Strong focus on learning, leadership development and career progression
We also offer you:
* A discretionary on-target bonus of 10%. Up to a max 20% based on performance
* 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
* 25 days annual leave. Flexible public holidays and option to buy/sell additional leave
* Private Medical Insurance
* 6x salary death in service
* Holistic health and wellbeing support package
If you’re passionate about using insight to drive smarter decisions and better outcomes, we’d love to hear from you.
Who We Are
Medical Protection Society (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world.
We are a not-for-profit organisation, meaning our Members’ premiums are kept safe should our Members require support for complaints or claims arising from professional practice, or invested into bettering the organisation, our colleagues and our products.
Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions.
To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully-funded training courses or peer-to-peer support. We want our colleagues to feel empowered enough to deliver positive change, display ambition to push themselves and are determined when faced with a challenge, whilst ensuring our Member’s best interests are at the core.
Next Steps
If you are interested in finding out more, looking for a new role and want to join an organisation that truly values its employees, take a look at the role profile to find out more about the role to apply.
Our Talent Acquisition team are always on hand should you have any questions, are having any technical issues or wish to understand how MPS can support you with your application and interview.
Application closing date for Operations Team Leader - 17th May 2026