Implementation Lead

Role: Implementation Lead

Location: We operate a hybrid schedule, meaning 2-3 days a week in the office based at Thorpe Park, Leeds, or Central London

Salary: DOE, plus extensive benefits

Contract type: Permanent

Employment type: Full time

Working hours: We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you!

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

Join us as an Implementation Lead and help turn our strategic priorities into real, tangible outcomes. You’ll drive key initiatives, partnerships, and transformation projects, working hands‑on with teams to ensure smooth delivery and strong operational readiness. Acting as a central coordinator, you’ll manage cross‑functional workstreams, keep delivery plans on track, and ensure everything aligns with our Target Operating Model, making a meaningful impact across the organisation.

Why you’ll love working with us

We believe great people deserve great support. That’s why we offer a benefits package designed to look after your health, finances, career and life outside work.

Financial security & rewards

· Competitive contributory pension

· Occupational sick pay

· Long-service awards and refer-a-friend bonuses

· Professional registration fees covered (GPhC, NMC, CIPD and more)

· Cycle to Work and Green Car schemes (subject to eligibility)

Family-friendly

· Enhanced maternity and paternity pay

· Flexible hybrid working to help balance work and home life

Health & wellbeing

· Private healthcare insurance at discounted rates (Aviva)

· Employee Assistance Programme and in-house mental health support

· Access to discounted gym memberships via Blue Light Card and benefits schemes

· Regular health and wellbeing initiatives

Career growth

· Strong commitment to CPD, training and professional development

Time off & flexibility

· 25 days’ annual leave, increasing with service

· Buy and sell holiday scheme

Everyday perks & exclusive discounts

· Blue Light Card and employee discount platform

· Exclusive discounts at The Springs, Leeds

· 25% off health & beauty purchases

· 25% off Pharmacy2U Private Online Doctor services

Culture & community

· Regular social events throughout the year

What you’ll be doing?

• Supporting delivery of strategic initiatives, including partnership onboarding and operational change.
• Coordinating cross‑functional workstreams to ensure readiness for implementation.
• Maintaining delivery plans, RAID logs, and reporting dashboards.
• Supporting due diligence by gathering data, documenting findings, and identifying operational impacts.
• Assisting in developing communication and change management plans.
• Tracking progress against milestones and escalate risks or issues when needed.
• Facilitating knowledge transfer and ensure documentation is complete and accurate.
• Preparing reports and updates for senior stakeholders.

Who are we looking for?

· Strong project coordination skills with the ability to manage multiple tasks.

· Strong organisational skills and attention to detail.

· Clear communicator able to summarise complex information.

· Experience supporting strategic programmes, partnerships, or operational change.

· Experience producing RAID logs, dashboards, and reports.

· Familiarity with OKRs, Agile/Waterfall methodologies, and benefit tracking.

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

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