Casual Receptionist - Based at Headingley Hall

Job Description

We are looking for a Casual Receptionist to join our team. You will be based at Headingley Hall, however may be required to work at our other sites.

Increased hours and permanent contract may be possible in the future.

OVERALL OBJECTIVES:

• Provide a friendly, professional front-of-house service for customers and visitors to Westward Care Ltd Head Office.

• Contribute to an ambience within the setting that is appropriate to the customer profile and in line with the vision and values of Westward Care Ltd.

• Work independently and autonomously whilst building excellent relationships with the Administrator, General Manager, colleagues, customers, and suppliers.

• Proactively identify and agree on opportunities to improve the services offered to meet the changing needs of new and existing customers, thereby maximising customer satisfaction.

• Contribute to the success of events and marketing activities by helping with administration and logistics to promote the events on the day.

About The Role

MAIN DUTIES:

Delivering the Vision

• Facilitate the front-of-house operation and deliver a consistent experience for all customers and visitors to Westward Care Ltd at all times.

• Ensure that visitors are greeted and made to feel welcome on arrival.

• Ensure that face-to-face and telephone enquiries are dealt with in an efficient, friendly, and professional manner.

• Lead by example to ensure that all customers and employees are treated with equality, dignity, and respect, and every individual feels they can challenge discrimination and harassment in employment practice and service provision.

Quality Management

• Demonstrate a sense of pride for the job and the organisation.

• Assist in maintaining good relationships with suppliers and providing information and assistance as required.

• Ensure compliance with the relevant organisational, legal, and financial procedures and policies to protect customers and employees and minimise risk and financial loss.

• Ensure all paperwork is completed accurately and to the required standard within agreed timeframes.

• Maintain a professional appearance in accordance with uniform standards.

Being Part of the Team

• Work effectively with other team members to deliver a professional front-of-house service to the customers and ensure the smooth operation of Westward Care.

• Contribute to the development of others through the sharing of skills and information to enhance the experience of the customer.

Communication

• Adopt various methods of communication to meet customer needs and build positive relationships.

• Maintain confidentiality as appropriate.

• Participate in team meetings and individual meetings with Line Manager as required.

Customer Service

• Create an outstanding first impression for customers and visitors to Westward Care Ltd.

• Lead by example in all aspects of customer service and be proactive in addressing issues identified by customers, employees, and visitors to a satisfactory conclusion.

• Contribute to an ethos that anticipates customer needs and puts the customer first that is understood and adopted by all team members.

• Demonstrate an understanding that internal customers are to be treated with the same respect and understanding as external customers.

• Be proactive in getting customer feedback on front-of-house and administration, identifying changes if required, and presenting a case for change to the Administrator and/or General Manager.

Profitability and Growth

• Be responsible for managing resources in own area effectively to minimise waste and deliver services to the required high standard.

• Be accountable for all monies left in your possession.

• Communicate opportunities to be more efficient and effective in own role and as a team.

• Have excellent knowledge of Westward Care's services and facilities and promote these at every opportunity.

ADDITIONAL INFORMATION:

• The post holder will be expected to work when required to cover for sickness and holidays.

• You may be required to work weekends, and Bank Holidays as necessary.

This job description is not necessarily an exhaustive list of duties but is intended to reflect the range of duties that the post holder will perform. The job description will be regularly reviewed and may be changed in accordance with the needs of the home and organisation – in consultation with the post holder.

Level of DBS disclosure required: Enhanced

Skills Needed

About The Company

Passionate about making a difference

Here at Westward Care, we all share the same ambition – to deliver the very best care and support. It’s our aim to make a real difference, always prioritising health and happiness in everything we do. And with our on-going training and development, we’re always learning new ways of meeting the changing needs of older people.

Company Culture

Trust - Trust is built through consistent actions, honest care, and mutual respect. Across our services, delivering care with integrity will develop meaningful connections and empower us to act with confidence, knowing we’re all accountable for each other’s well-being. Without trust, we are just providing a service. With trust, it’s a relationship that transforms lives.

Kindness - Each day we will lead with small, simple acts—a smile, a kind word, a supportive action —that make a big impact. Kindness builds trust, comfort, and belonging. It creates an atmosphere where everyone feels valued, seen and cared for. We believe every interaction is an opportunity to turn ordinary moments into extraordinary ones, filling our communities with love, warmth, and genuine care.

Respect - Respect goes beyond polite gestures. It’s about treating everyone with fairness and dignity. It’s about truly appreciating the humanity in everyone we connect with and celebrating individuality. By embracing diversity and supporting choices we will deliver compassionate care and create a community where everyone feels safe, supported, and valued.

Teamwork - We know we are stronger when united as a team to provide exceptional care and every contribution is important, no matter how big or small. By sharing responsibilities, solving challenges, and celebrating collective achievements we will foster a sense of community where everyone has a voice and a place. This will ensure that every task is tackled with care, efficiency, and an unwavering commitment to quality.

Desired Criteria

Required Criteria

Closing Date Wednesday 22nd April, 2026