Technical Support Engineer

Junior Technical Support Engineer (Hybrid working)

An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based near Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers.

You will be a part of an energised and experienced IT support team, providing technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk.

Please note experience is not essential, training will be provided. However, a keen interest in IT and technology is required.

Role Responsibilities (condensed):

• Offer a high level of technical IT support to a variety of clients at second-line level
• Ensure incidents are resolved in line with SLAs
• Escalate any unresolved issues
• Ensure internal documentation is developed and maintained
• Learning and development; staying up-to-date and expanding your technical knowledge

Required experience, skills and knowledge

• Excellent customer service skills
• Keen interest in IT and Technology
• Degree in an IT field is desirable
• Full UK Driving License

Remuneration:

Salary of up to £27.5k-£30k PA + 20% shift bonus uplift. Taking total package to circa £33k - £36K.

Excellent employment benefits package and supported learning, development and career progression.

Free parking onsite.

Hours of work: 2x day shifts from 7.00am to 7.00pm. 2x night shifts from 7.00pm to 7.00am This will be followed by a 4-day rest period. One shift per week will be onsite, the remainder will be WFH.