Quality and Compliance Manager

Quality & Compliance Manager

Leeds

Permanent

45 – 55k (Neg)

Role purpose

The Quality & Compliance Manager is responsible for implementing and operating the company’s quality, compliance, and supply-chain assurance systems for timber-based doors and furniture products. The role focuses on execution, evidence management, and continuous improvement within defined policies and governance set by the Technical Director. It is a hands-on operational role supporting product quality, regulatory compliance, and ethical supply-chain standards across the supply chain.

Key responsibilities

Quality management

* Implement and maintain quality management systems aligned to ISO 9001 principles.

* Support environmental management processes within an ISO 14001 operating environment.

* Define and maintain product quality standards, specifications, and acceptance criteria.

* Manage incoming quality control and pre-shipment inspection processes using the company’s quality management system.

* Lead non-conformance management, corrective and preventive actions, and root cause analysis.

* Monitor product performance, returns, complaints, and quality trends to drive continuous improvement

Regulatory and compliance

* Operate due diligence systems to support compliance with the UK Timber Regulation (UKTR).

* Maintain chain-of-custody and legality evidence for timber-based products.

* Manage and verify FSC and PEFC certification claims and supporting documentation.

* Identify compliance gaps and escalate material risks with clear, evidence-based recommendations.

* Maintain accurate, auditable records to support regulatory, customer, and certification requirements.

Ethical and supply-chain assurance

* Manage supplier ethical compliance data through SEDEX.

* Review and interpret SMETA audit reports and corrective action plans.

* Monitor supplier performance against quality, ethical, and compliance expectations.

* Support supplier onboarding, risk assessment, and ongoing monitoring processes.

Supplier and stakeholder interface

* Act as the primary operational interface between customer quality teams, Buyers, overseas manufacturing partners, supply-chain agents, and the internal QC team.

* Coordinate responses to customer quality concerns, audits, and technical queries.

* Translate customer quality and compliance requirements into clear supplier actions and inspection priorities.

* Ensure alignment across internal and external stakeholders on quality standards, compliance requirements, inspection outcomes, and shipment decisions.

* Work closely with Procurement and other internal stakeholders where quality or compliance issues affect product release, supply continuity, or customer requirements

Team leadership

* Manage a small team of QC inspectors.

Systems and data

* Operate and maintain the company’s quality management platform (Qarma) to support inspections, non-conformance management, corrective actions, and supplier performance tracking.

* Ensure quality and compliance data is accurate, complete, and maintained in line with audit and governance requirements.

* Support continuous improvement of quality data capture and reporting processes.

Experience and knowledge

Essential

Proven experience in a quality or compliance management role within timber, furniture, building products, or similar manufactured goods.

Practical working knowledge of UKTR or equivalent timber due diligence frameworks.

Experience working with overseas manufacturers and imported product supply chains.

Understanding of chain-of-custody principles and certification systems such as FSC and PEFC.

Experience operating within an ISO 9001 quality management environment.

Strong documentation, evidence review, and audit support capability.

Desirable

Experience working within an ISO 14001 environmental management environment.

Exposure to EU Deforestation Regulation (EUDR) requirements.

Experience interfacing directly with customer quality or technical teams.

Prior experience using digital quality management systems such as Qarma, or similar platforms